Hi, I’m
Kaden Graves
Edmond,Oklahoma
Summary
Personable, friendly and solution-oriented Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2
years of professional experience
Work History
Bedlam Bar-b-qOklahoma City, OK
Cashier/Waiter/Host/Busboy
06.2021 - 04.2022
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
AllstateEdmond, OK
Customer Relations Specialist
05.2022 - Current
Job overview
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Evaluated benefits for each caller to determine service needs and address concerns.
Education
Heritage Hall Oklahoma City
High School Diploma
07.2022
University of Central OklahomaEdmond, OK
from Criminal Justice
Skills
- Store Cleaning
- Account Management
- Complaint Resolution
- Sales Expertise
- Customer Follow up
- High-Energy Attitude
- Quality Control
- Dining Customer Service
Timeline
Customer Relations Specialist
Allstate
05.2022 - Current
Cashier/Waiter/Host/Busboy
Bedlam Bar-b-q
06.2021 - 04.2022
Heritage Hall
High School Diploma
University of Central Oklahoma
from Criminal Justice
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