Kaden Harbertson

• Customer loyalty initiatives, resulting in a 15% increase in customer retention.
• Successfully upsold and upgraded smart home systems for existing clients, consistently exceeding monthly targets.
• Utilized strong communication skills to address customer inquiries, concerns, and provide technical support.
• Collaborated with cross-functional teams to ensure seamless implementation of upgrades and resolve customer issues promptly.

• Conducted thorough solar consultations to understand customers' energy needs and provided tailored solar solutions.
• Achieved and surpassed sales quotas by 20%, consistently maintaining a high level of customer satisfaction.
• Developed and maintained a pipeline of potential customers through effective lead generation and follow-up strategies.
• Collaborated with internal teams to streamline the solar installation process and enhance customer experience.
Vivint Smart Home | NIS (Nation Inside Sales) & AMI (Account Manager)
Inside Sales Representative & Account Manager

• Played a pivotal role in the NIS team, consistently meeting and exceeding monthly sales targets.
• Managed key accounts, building strong relationships and ensuring customer satisfaction.
• Conducted product demonstrations, addressed customer inquiries, and provided expert guidance on smart home solutions.
• Acted as a mentor to new team members, contributing to their successful onboarding and integration into the sales team.