Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaden Hebert

Vilonia,Arkansas

Summary

Dynamic and detail-oriented Medical Receptionist with a proven track record within the medical field, excelling in customer service and medical office administration. Adept at managing patient inquiries and insurance verification, while fostering team collaboration. Committed to maintaining high standards of care and ensuring compliance with regulations, enhancing patient satisfaction and workflow efficiency.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

TLC Pediatrics
Conway, AR
11.2024 - Current
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered insurance, demographics and health history into patient database.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Patient Care Tech

CONWAY REGIONAL INTENSIVE CARE UNIT
Conway, AR
02.2024 - 11.2025
  • Preformed patient care activities in caring for the personal needs and comfort of the patients.
  • Assist patients with personal hygiene, nutrition, elimination, skin care, use of equipment and other clinical and administrative tasks
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Pharmacy Clerk

Healthway Save-On Drugs
Beebe, Arkansas
08.2022 - 02.2024
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Entered patient data into computer system to maintain accurate records.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues within the scope of practice.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.

Education

High School -

Cabot High School
Cabot, Arkansas
05.2023

Some College (No Degree) - Nursing

Arkansas State University
Beebe, Arkansas

Skills

  • Commitment to task
  • Communication skills
  • Team collaboration
  • Computer literacy
  • Organizational skills
  • Customer service
  • Attention to detail
  • Medical office administration

Timeline

Medical Receptionist

TLC Pediatrics
11.2024 - Current

Patient Care Tech

CONWAY REGIONAL INTENSIVE CARE UNIT
02.2024 - 11.2025

Pharmacy Clerk

Healthway Save-On Drugs
08.2022 - 02.2024

High School -

Cabot High School

Some College (No Degree) - Nursing

Arkansas State University

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