Kaden Jimenez
Denver,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in the airline industry. Solid team player Motivated to maintain customer satisfaction and contribute to company success. Strong leader and problem-solver. Ability to handle multiple projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
09.2019 - Current
- Deliver high quality customer experience to passengers throughout the check in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Customer Service Representative
Swissport International
03.2017 - 09.2019
- coordinate with airport teams and passengers to ensure appropriate accomodations for customer needs and resolve issues with compassion and understanding
- build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Excellent ability to solve customer problems quickly
Student Support Specialist
Ny Learning Development Center
03.2015 - 09.2017
- Led activities that developed students' physical, emotional, and social growth.
- Encouraged students to take ownership of learning by providing choices.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Redirected students using Positive Behavior Support (PBS).
- Worked with students with moderate to severe autism to increase life skills.
- Partnered with standard education teachers from across academic departments.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Taught students across multiple classifications and degrees of special needs.
- Instructed students with physical and cognitive disabilities.
- Provided life skills programming for students with moderate to severe autism.
- Maintained accurate records of student progress and attendance.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.2014
Skills
- system knowledge
- SABRE check-in system
- ALTEA-AMEDEUS check-in system
- RADIXX/NAVITAIRE check-in system
- Smart suite
- opsuite system
- station trainer
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Part of the culture committee
Certification
- Station Trainer certification
- jet bridge certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
References
Lanyae Bolden - Supervisor 818-203-4968
Michael Gaviola - MANAGER American Express lounge 510-410-0479
Clint Vannasing - Manager Ramp Operations 916-450-1179
Christopher Yen- Station Manager 415-495-4262
Timeline
Customer Service Representative
Southwest Airlines
09.2019 - Current
Customer Service Representative
Swissport International
03.2017 - 09.2019
Student Support Specialist
Ny Learning Development Center
03.2015 - 09.2017
High School Diploma -
Pinole Valley High School
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