Kaden Nielsen
Summary
Motivated and adaptable employee with experience in customer service, leadership, retail, and fast-paced work environments. Strong communication and problem-solving skills developed through roles requiring teamwork, multitasking, and customer interaction. Quick learner who takes initiative to understand new tasks and provide reliable, high-quality work. Currently completing EMT training with certifications in BLS and CPR and pursuing Utah EMT state certification.
Overview
4
4
years of professional experience
Work History
Retail Associate
Ace Timberline Hardware
Heber
08.2024 - 04.2026
- Assisted customers in a retail environment by helping solve problems, answer questions, and recommend products based on customer needs.
- Developed strong problem-solving skills by handling customer concerns independently and working toward solutions that left customers satisfied.
- Learned how to communicate effectively with customers and coworkers in a fast-paced retail setting.
- Took initiative to ask questions and gain a deeper understanding of products and store operations in order to become more knowledgeable and self-sufficient.
- Adapted to a new work environment and gained experience in customer service, teamwork, organization, and retail operations.
- Demonstrated reliability and responsibility by managing tasks efficiently while supporting both customers and fellow employees.
Shift Lead Mixologist
Quench-It
Heber
05.2023 - 02.2024
- Worked efficiently in a fast-paced environment while preparing drinks, assisting customers, and completing multiple tasks simultaneously.
- Developed strong multitasking and time-management skills by recognizing and completing additional tasks during downtime.
- Promoted to Shift Lead and trusted to help manage team workflow, maintain organization, and support daily operations during shifts.
- Maintained high cleanliness standards and was recognized for attention to detail and reliability.
- Selected to assist with deep cleaning responsibilities during closed hours due to strong work ethic and cleaning performance.
- Learned how to stay organized under pressure, communicate effectively with coworkers, and contribute positively to a team environment.
Host
Heber Valley Railroad
Heber
12.2021 - 04.2022
- Assisted passengers during scenic and event train rides by taking and delivering concession orders and ensuring a positive guest experience.
- Communicated with riders of all ages, including families and elderly guests, developing strong listening and interpersonal skills.
- Explained landmarks and points of interest during scenic tours to help engage customers throughout the ride.
- Helped create enjoyable experiences during seasonal events such as Easter and Christmas-themed rides for children and families.
- Maintained cleanliness and organization of train cars between rides to prepare for incoming guests.
- Learned how to communicate effectively, work as part of a team, and provide quality customer service in a fast-paced environment.
Education
High School Diploma -
Wasatch High School
Utah05-2025
Utah EMT State Certification (In Progress) -
Mountain Land Technical College
Utah05-2025
Some College (In Progress) - Biomedical Sciences
Utah Valley University
Orem, UT05-2026
Skills
- Effective communication
- Problem solving
- Critical thinking
- Time management
- Team collaboration
- Training & Development
Timeline
Retail Associate
Ace Timberline Hardware
08.2024 - 04.2026
Shift Lead Mixologist
Quench-It
05.2023 - 02.2024
Host
Heber Valley Railroad
12.2021 - 04.2022
High School Diploma -
Wasatch High School
Utah EMT State Certification (In Progress) -
Mountain Land Technical College
Some College (In Progress) - Biomedical Sciences
Utah Valley University