Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kaden Pierce

Summary

Friendly and reliable individual with knack for ensuring smooth operations during night shift. Possesses strong organizational skills and keen eye for detail, with ability to manage and reconcile financial records and handle guest inquiries seamlessly. Committed to maintaining accuracy and enhancing guest satisfaction, while making my co-workers' jobs as easy as I can.

Overview

1
1
year of professional experience

Work History

Night Auditor

Mckibbon Hospitality
07.2024 - Current
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Dealt with a wide variety of guests, and guest related issues.


Night Auditor

Brandt Hospitality
04.2024 - 07.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Gained night experience here until my former hotels night audit opened, to which I returned to.
  • Learned the Opera FD system, which I quickly became proficient in.

Front Desk Agent

Mckibbon Hospitality
01.2024 - 05.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Education

High School Diploma -

Front Range Community College
Westminster
12-2020

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving (I don't let problems stress me out, I intend to solve the issue!)
  • Strong work ethic
  • Very Fast Learner (Learned both hotel systems in roughly 3 days from scratch)
  • Punctual, Only late about 4-5 times in my whole work career
  • Friendly with everyone
  • I genuinely like helping others, I'm never bothered by grabbing items for a guest Such as towels, toilet paper, etc

Interests

Big time nerd

-Love my video games, console or pc

-Love collecting sports and trading cards

-I have 3 dogs, two labs, one german shepherd mutt, If I don't take them to the park, the house becomes one!

-Im my favorite chef, can't get enough of my pan-seared ribeyes!

-Love trying new foods on my off days with friends

-And as always, Go Nuggets!

Timeline

Night Auditor

Mckibbon Hospitality
07.2024 - Current

Night Auditor

Brandt Hospitality
04.2024 - 07.2024

Front Desk Agent

Mckibbon Hospitality
01.2024 - 05.2024

High School Diploma -

Front Range Community College

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