Summary
Overview
Work History
Education
Skills
Timeline
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Kadence Bassett

Salt Lake City,UT

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences. Maintains focus and positive attitude in stressful situations and high-volume environments. A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and marketing techniques.

Overview

6
6
years of professional experience

Work History

Fitness Consultant

EOS Fitness
08.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Built customer loyalty and retention by delivering excellent experiences and information to bring customers in and get them to bring their friends in as well.
  • Learned sales pitch and studied individuals in order to be able to pitch the right membership or add ons
  • Top 3 in sales

Server

The Breakfast Place
03.2018 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided excellent customer care by responding to requests, selecting products, and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.

Sales Associate

Beaches Tanning Center
01.2023 - 05.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Trained to gain report in order to instill product knowledge and upsell
  • Went through intensive customer service training and sales training
  • Had highest sales numbers throughout my location consecutively; had to compete to sell the most
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Lead Hostess

Big T
08.2020 - 09.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Completed daily side work and opening and closing duties without fail.

Education

No Degree - Psychology

Utah Valley University
Orem, UT
04.2026

High School Diploma -

Lawton High School
Lawton, MI
06.2022

Skills

  • Customer Relationships
  • Time Management
  • Excellent People Skills
  • Sales Expertise
  • Listening Skills
  • Sales and Marketing
  • Meeting Sales Goals
  • Team Cooperation
  • Negotiation Tactics
  • Critical Thinking
  • Exceeding Customer Expectations
  • Large drive and goals

Timeline

Fitness Consultant

EOS Fitness
08.2023 - Current

Sales Associate

Beaches Tanning Center
01.2023 - 05.2023

Lead Hostess

Big T
08.2020 - 09.2021

Server

The Breakfast Place
03.2018 - 07.2023

No Degree - Psychology

Utah Valley University

High School Diploma -

Lawton High School

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Kadence Bassett