Kadence Clark
Summary
Customer-focused professional with extensive experience in ensuring client satisfaction and fostering strong relationships. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication and issue resolution, consistently aligning customer needs with company solutions.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Yelp
04.2025 - Current
- Developed onboarding materials to streamline new client integrations and enhance user experience.
- Analyzed customer feedback trends to identify areas for service improvement and product enhancements.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and performance concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled up to inbound 20 calls a day (Yelp)
- Outbound to an average of 80 calls a day (InXpress)
Account Executive
InXpress
05.2022 - 12.2024
- Developed client relationships to drive revenue growth and enhance customer satisfaction.
- Implemented CRM systems to streamline workflows and enhance data management efficiency.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins and performance reviews with existing clients to assess their needs and identify upselling opportunities.
- Coordinated logistics solutions, optimizing shipping routes to improve efficiency and reduce costs.
Customer Service Representative
Home Depot
05.2019 - 05.2022
- Trained new representatives on customer service protocols and Home Depot policies.
- Collaborated with cross-functional teams to improve service processes and product knowledge.
- Managed escalated customer complaints to achieve timely resolutions and maintain loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Hostess
Steve's Steakhouse
04.2019 - 04.2020
- Managed reservation system, optimizing table assignments for efficient seating flow.
- Coordinated special events and large party reservations, ensuring seamless execution of service plans.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
South Sevier High School
Monroe, UTSkills
- CRM efficient (Salesforce, Hubspot)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Skilled in Google Workspace (Docs, Sheets, Slides, Drive)
- Customer service
- Feedback collection
- Client onboarding
- Problem-solving
- Team collaboration
- Relationship building
Timeline
Customer Success Representative
Yelp
04.2025 - Current
Account Executive
InXpress
05.2022 - 12.2024
Customer Service Representative
Home Depot
05.2019 - 05.2022
Restaurant Hostess
Steve's Steakhouse
04.2019 - 04.2020
High School Diploma -
South Sevier High School