Kadence Griffin

As a Collections Specialist working with Bank of America, I handle overdue accounts by reaching out to customers to discuss payment options and resolve any issues. My role involves negotiating settlements, ensuring accurate account records, and maintaining a focus on both timely recoveries and customer satisfaction.

• Prepared billing correspondence and maintained database to organize billing information.
• Located errors and promptly refiled rejected claims.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

As a Member Service Specialist for a Medicaid-based insurance company, I make outbound calls to ensure members are utilizing their dental coverage and attending annual cleanings. I assist by finding local dentist offices, scheduling appointments, and coordinating transportation when needed, all while providing exceptional customer service to help members access the care they need.