Kadence Henshaw
Clayton
Summary
Highly skilled Regional Support Specialist with strong experience in managing and supporting regional operations. Strengths include superior problem-solving abilities, effective communication skills, and deep knowledge of support procedures. Notable success in improving operational efficiency and fostering collaboration across diverse teams.
Overview
1
1
year of professional experience
Work History
Regional Support Specialist
Spectrum
Billings
05.2024 - 10.2024
- Provided inbound and outbound customer service calls to assist with troubleshooting internet, phone, and TV services.
- Utilized complex computer tools to assist on-site technicians with technical issues.
- Verified billing information and purchases with customers to ensure accuracy.
- Conducted outbound calls to high-priority clients, including businesses, to schedule urgent appointments.
- Responded promptly to customer concerns to maintain satisfaction levels.
Restaurant Hostess
Bjs Restaurants Inc
Austin
01.2024 - 04.2024
- Responded promptly to customer concerns to maintain satisfaction levels.
- Managed the seating chart efficiently, especially during high-volume periods, by rotating tables.
- Assisted in bussing tables and running food to patrons during peak hours.
- Provided accurate wait-time estimates based on occupancy levels, ensuring transparency and customer satisfaction.
Education
High School Diploma -
Deer Park Highschool
Deer Park, WA07-2022
Skills
- Technical troubleshooting
- Customer service
- Billing verification
- Appointment scheduling
- Data entry
- Customer relationship management
- Communication and Interpersonal Skills
- Conflict resolution
- Time management
- Outbound & Inbound Calling
Timeline
Regional Support Specialist
Spectrum
05.2024 - 10.2024
Restaurant Hostess
Bjs Restaurants Inc
01.2024 - 04.2024
High School Diploma -
Deer Park Highschool
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