Kadence Hill
Thornton,WV
Summary
Accomplished Customer Service Advocate with a proven track record at Target, enhancing customer satisfaction through expert complaint resolution and empathy. Skilled in credit card processing and fostering professional relationships, I excel in problem-solving and communication, significantly improving team efficiency and customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Target
10.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Juggled several different tasks thrown at me
- Created positive and professional relationships with regulars that come to the store on a daily basis
- Gave reassurance to customers on a daily basis
- Helped customers save money and sale products to them simultaneously
Cashier
Panera
04.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned around the dining room fairly often
- Checked in on guests as well as serve them their food
FOH Team Member
Chick-fil-A
04.2022 - 04.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Education
High School Diploma -
University of Colorado Denver
Denver, CO05.2027
Skills
- Complaint Handling
- Administrative Support
- Problem-solving abilities
- Complaint resolution
- Technical Support
- Credit card processing
- Order Fulfillment
- Typing Speed
- Professional telephone demeanor
- Payment handling
- Quality Control
- Mentoring abilities
- Customer Service
- Critical Thinking
Timeline
Customer Service Advocate
Target
10.2023 - Current
Cashier
Panera
04.2023 - 08.2023
FOH Team Member
Chick-fil-A
04.2022 - 04.2023
High School Diploma -
University of Colorado Denver
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