Summary
Overview
Work History
Education
Skills
Timeline
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Kadence Hopper

Gate City,VA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

1
1
year of professional experience

Work History

Barista

Urban Brews And Creamery
02.2024 - 05.2024
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting up selling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • sold close to $1,000 per day in merchandise and consumables

Barista

Starbucks
07.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Carhop Server

Sonic
05.2023 - 07.2023
  • Maintained positive attitude even during high-stress periods, contributing to uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting polished appearance that reflected well on organization.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Memorized orders and maintained 100% accuracy in high-traffic times.
  • Assisted in training new hires, ensuring they were equipped with necessary skills and knowledge to provide exceptional customer service.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
  • Participated in ongoing training sessions provided by Sonic to continually enhance product knowledge and service skills.
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.

Education

Associates Of Applied Science - Medical Laboratory Technology

Northeast State Community College
Blountville, TN

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Espresso machine operation
  • Safe Food Handling
  • Latte art
  • POS Systems
  • Menu Memorization

Timeline

Barista

Urban Brews And Creamery
02.2024 - 05.2024

Barista

Starbucks
07.2023 - 02.2024

Carhop Server

Sonic
05.2023 - 07.2023

Associates Of Applied Science - Medical Laboratory Technology

Northeast State Community College

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Kadence Hopper