Summary
Overview
Work History
Education
Skills
Timeline
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Kadence Howell

Killbuck,OH

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Farmhouse Paws N Spa
01.2024 - Current
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Take care of Customer questions about puppies/dogs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed strong rapport with returning clients by remembering pet names and preferred grooming styles from previous visits.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Utilized POS system to handle customer cash and credit card transactions.

Retail Sales Associate

Farmhouse Furbabies
03.2023 - 01.2024
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Prioritized helping customers over completing other routine tasks in store.

Barista

Broken Grounds Coffee Company
08.2021 - 03.2023
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.

Pizza Maker

Pizza Parlor
07.2019 - 11.2021
  • Monitored food temperatures to meet quality and safety standards.
  • Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.
  • Communicated with management on food inventory stock to request order placement.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.

Education

High School Diploma -

West Holmes High School
Millersburg, OH
05.2021

Skills

  • Engaging with Diverse Customers
  • Store Opening and Closing
  • Dispute Mediation
  • Reliable and Responsible
  • Reliability and punctuality
  • Relationship Building
  • Customer Needs Assessment
  • Merchandising and Display
  • Money Handling
  • Creative Thinking
  • Adaptable and Flexible
  • Teamwork

Timeline

Retail Sales Associate

Farmhouse Paws N Spa
01.2024 - Current

Retail Sales Associate

Farmhouse Furbabies
03.2023 - 01.2024

Barista

Broken Grounds Coffee Company
08.2021 - 03.2023

Pizza Maker

Pizza Parlor
07.2019 - 11.2021

High School Diploma -

West Holmes High School

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Kadence Howell