Kadence Lunsford
Harrisburg,IL
Summary
Proven leader with a track record of enhancing customer engagement and teamwork at Wendy's. Excelled in fast-paced environments, demonstrating exceptional problem-solving and customer service skills. Boosted team efficiency and customer satisfaction through innovative service strategies, showcasing integrity and a commitment to excellence. Skilled in time management and collaboration, I drive results and exceed expectations.
Overview
3
3
years of professional experience
Work History
Crew Member
Wendy's
02.2024 - Current
- I worked front counter, drive-thru and other areas.
- I took orders, prepared meals, and collected payments.
- I provided excellent customer service by greeting customers and meeting quality expectations.
- I kept food preparation area, equipment, and utensils clean and sanitary.
- I cleaned and maintained all areas of restaurant to promote clean image.
- I improved customer satisfaction by providing friendly and efficient service at the register.
- I demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- I demonstratedrted strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- I worked well with teammates and accepted coaching from management team.
3rd Key
Factory Connection
11.2023 - 02.2024
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Boosted sales figures through effective visual merchandising strategies.
- Monitored trends in online retail to identify new opportunities for growth.
- Maximized retail space utilization with efficient planogram execution and regular updates.
3rd Key
Dollar General
08.2023 - 01.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Crew Member
Wendy's
08.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Team Member
Showplace Cinemas
06.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate of Applied Science - Criminal Justice
Southern Illinois College
Harrisburg, IL05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Interactive communication skills
- Integrity and Honesty
- Leadership Qualities
Timeline
Crew Member
Wendy's
02.2024 - Current
3rd Key
Factory Connection
11.2023 - 02.2024
3rd Key
Dollar General
08.2023 - 01.2024
Crew Member
Wendy's
08.2022 - 08.2023
Team Member
Showplace Cinemas
06.2021 - 08.2022
Associate of Applied Science - Criminal Justice
Southern Illinois College
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