Kadence Stokes
Darlington ,SC
Summary
Dynamic and dedicated waitress with a proven track record at B&b Restaurant, excelling in customer service and multitasking in high-pressure environments. Recognized for enhancing guest experiences through attentive service and effective communication. Skilled in cash handling and order accuracy, consistently contributing to a welcoming atmosphere and operational efficiency.
Overview
5
5
years of professional experience
Work History
Waitress
B&b Restaurant
07.2024 - Current
- Supported kitchen staff by coordinating food service timelines and maintaining order accuracy.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with team members to maintain a clean and organized dining environment.
- Adapted quickly to changing menus and daily specials, ensuring accurate communication with patrons.
- Engaged with customers to create a welcoming atmosphere, enhancing overall dining experience.
- Monitored inventory levels of supplies to assist in timely restocking efforts during busy shifts.
- Followed safety and health regulations consistently to ensure compliance within the restaurant environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Waitress
Mayflower Seafood
08.2020 - Current
- Delivered exceptional customer service by promptly attending to guests' needs and requests.
- Collaborated with team members to maintain a clean and organized dining environment.
- Assisted in processing customer orders using point-of-sale systems for efficient service delivery.
- Adapted quickly to changing menus and daily specials, ensuring accurate communication with patrons.
- Engaged with customers to create a welcoming atmosphere, enhancing overall dining experience.
- Monitored inventory levels of supplies to assist in timely restocking efforts during busy shifts.
- Followed safety and health regulations consistently to ensure compliance within the restaurant environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Penn Foster
Doyline, LASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Payment processing
- Food running
- Memory retention
- Order accuracy
- Accurate money handling
- Active listening
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Sales techniques
- Upselling
- Conflict resolution
- Basic math
- Verbal and written communication
- Stress management
Timeline
Waitress
B&b Restaurant
07.2024 - Current
Waitress
Mayflower Seafood
08.2020 - Current
Penn Foster
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