Kadenna Jackson
Gray,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
10.1999 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Call Center Customer Service Representative
Teleperformance
02.2020 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor Of Applied Arts And Science - Education
Georgia Southern University
Statesboro, GA06.1998
High School Diploma -
Jones County High School
Gray, GASkills
- Customer Communication
- Brand Representation
- Quality Control
- Inbound Phone Call Management
- Customer Support
- System Documentation
- Call Center Operations
- Problem-Solving Skills
- Data Gathering
- Customer Service Optimization
- Active Listening
- Prospecting Skills
- Providing Customer Support
- Verbal and Written Communication
- Resolving Issues
- Microsoft Outlook
- Google Docs
- Handheld Computer Device Software
Timeline
Call Center Customer Service Representative
Teleperformance
02.2020 - 09.2023
Customer Service Representative
GEICO, Government Employees Insurance
10.1999 - 01.2024
Bachelor Of Applied Arts And Science - Education
Georgia Southern University
High School Diploma -
Jones County High School
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