Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
10.1999 - Current
Finalized sales and collected necessary deposits
Promptly responded to inquiries and requests from prospective customers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained up-to-date knowledge of product and service changes.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Promoted available products and services to customers during service calls
Participated in team meetings and training sessions to stay informed about product updates and changes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded proactively and positively to rapid change.
Answered constant flow of customer calls with minimal wait times.
Followed up with customers about resolved issues to maintain high standards of customer service.
Provided primary customer support to internal and external customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Trained new personnel regarding company operations, policies and services.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Handled customer inquiries and suggestions courteously and professionally.
Increased efficiency and team productivity by promoting operational best practices.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Processed customer service orders promptly to increase customer satisfaction.
Answered customer telephone calls promptly to avoid on-hold wait times.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cross-trained and provided backup support for organizational leadership.
Sought ways to improve processes and services provided.