Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Kadenna Jackson

Kadenna Jackson

Gray,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

GEICO, Government Employees Insurance
10.1999 - Current
  • Finalized sales and collected necessary deposits
  • Promptly responded to inquiries and requests from prospective customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promoted available products and services to customers during service calls
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded proactively and positively to rapid change.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.

Education

Bachelor Of Applied Arts And Science - Education

Georgia Southern University
Statesboro, GA
06.1998

Diploma -

Jones County High School
Gray, GA

Skills

  • Account Management
  • Credit Card Payment Processing
  • Sales Expertise
  • Customer Relations
  • Active Listening
  • Microsoft Word
  • Process Transactions
  • Microsoft Outlook
  • Call Volume and Quality Metrics
  • Customer Relationship Management
  • Understanding Customer Needs
  • Microsoft Internet Explorer
  • Professional Telephone Demeanor
  • Money Handling Abilities
  • Customer Consulting
  • Strong Analytical and Problem-Solving Skills
  • Conflict Resolution
  • Multi-Line Phone Talent
  • Conflict Mediation
  • Critical Thinking
  • Problem-Solving Ability
  • Livechat Messaging
  • Reading Comprehension
  • Customer Service

Timeline

Customer Service Representative

GEICO, Government Employees Insurance
10.1999 - Current

Bachelor Of Applied Arts And Science - Education

Georgia Southern University

Diploma -

Jones County High School
Kadenna Jackson