Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kaderia Harrell

Miami

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Manager

Burger King
11.2020 - 07.2024
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Assistant Store Manager

Family Dollar
03.2018 - 06.2023
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted in recruiting, hiring and training of team members.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Supervisor

Macy's
03.2015 - 06.2018
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Gathered, organized and input information into digital database.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Assistant Store Manager

Five Guys
09.2012 - 04.2015
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

William H Turner Tech High School
Miami, FL
06-2001

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Team development
  • Inventory control
  • Shift leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Certification

  • Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
  • Certified Supervisor (CS) - Institute of Certified Professional Managers (ICPM).
  • Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.

Languages

English
Full Professional

Timeline

Shift Manager

Burger King
11.2020 - 07.2024

Assistant Store Manager

Family Dollar
03.2018 - 06.2023

Supervisor

Macy's
03.2015 - 06.2018

Assistant Store Manager

Five Guys
09.2012 - 04.2015

High School Diploma -

William H Turner Tech High School

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Kaderia Harrell