KADESHA A. WRIGHT
San Antonio,Tx
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Housekeeper/Customer Service Attendant
Chula Vista Resort Conference Center
, W.I.
05.2017
- Monitored and maintained housekeeping supplies
- Answered telephone and responded to customers needs
- Ensured the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting windows and using germicides
- Disposed of trash and other rubbish; restocked toilet paper, paper towels, soaps and other products
- Responding appropriately to resident's special requests.
Practicum Teacher
Holmwood Technical High School
Manchester
10.2016
- Facilitated activities that developed students’ physical, emotional and social growth
- Developed learning plans centered on learning goals, basic written and verbal comprehension, vocabulary and punctuation
- Assigned lessons and corrected homework for an average of 25 students per class
- Used the positive reinforcement method to redirect poor behavior.
English 1 Teacher
Ector County Independent School District, Odessa High School
10.2019 - Current
- Presented all class materials and policies accurately and clearly for five classes each semester
- Included a variety of methods in lessons including lectures, Cornell notes, socratic seminars, discussions and real-life demonstrations
- Contacted parents and guardians to discuss students´ progress at least twice per week
- Establish positive relationships with students, parents, administrators and team members
- Prepared students and reviewed test material in preparation for MAP, Local Benchmark, and the EOC state-wide standardized tests
- Work cooperatively and closely with other content teachers to promote and develop cross curricular teaching
- Integrate technology into the curriculum to develop students´ word processing and research skills.
English Teacher
Central High School
09.2018 - 08.2019
- Planned, prepared and delivered lessons to grades 7, 10, and 11 students
- Help students improve their listening, writing, speaking and reading skills via individual and group sessions
- Plan events with other staff members
- Coordinate the drama club
- Mark and assess students’ performance.
Volunteer
Denbigh High School
Clarendon, JA.
- 05.2018
- Miss Denbigh High
- Assisted competitors by bringing them their food and drink
- Monitored order amongst competitors
- Ensured that competitors were in the correct order for their respective events.
Practicum Teacher
Victor Dixon High School
Manchester
01.2017 - 03.2017
- Conducted small group and individual classroom activities,for an average of 40 students, based on differentiated learning needs to ensure that all students learn at full potential
- Developed lesson plans based on students' learning capabilities and needs
- Employed assessment tools and proactive strategies to improve instruction methods
- Participated in ongoing staff sessions and school activities such as report day and sports day.
Social Director
Rotaract Club
09.2016 - 12.2016
- Worked with the Programme Officer to bring fun and friendship into the Club Calendar
- Responding to the day-to-day needs of youth
- Planned social events that will allow members to come together and have fun.
Freshman Advisor
Recruitment and Freshman Advisement, NCU
08.2015 - 08.2016
- Provided educational guidance and assistance for at least 40 freshmen students to assist them in arriving at appropriate education solutions.
Assistant Teacher
Osbourne Store Primary and Junior High School
Clarendon
09.2012 - 08.2014
- Write lesson plans suitable for all areas of the curriculum
- Monitor students’ progress through oral and written exams
- Planning events with other staff members
- Team teaching with other individuals
- Assisted with teacher parent meetings.
Education
B.A. - Secondary
Northern Caribbean University (NCU)
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Edwin Allen High School
09.2006 - 07.2011
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Central High School
09.2011 - 07.2012
Bachelor of Science - Nursing Science
The University of Texas of The Permian Basin
Odessa, TX 01.2022 - 08.2024
Skills
Skilled in creativity and customizing lesson plansundefined
Additional Information
- AWARDS , Most Outstanding Rotaract Member Award: Sept 2016 | NCU Honors Certificate Recipient 2016: for maintaining a minimum GPA of 3.0| NCU Honors Certificate Recipient 2015: for maintaining a minimum GPA of 3.0 | NCU
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Honor Society Member
Honor Society is the preeminent Organization dedicated to recognition of academic and professional success. I have been privileged to be a part of this wonderful organization that recognizes and honors my academic achievements at the University of Texas of the Permian Basin.
Timeline
Bachelor of Science - Nursing Science
The University of Texas of The Permian Basin
01.2022 - 08.2024
English 1 Teacher
Ector County Independent School District, Odessa High School
10.2019 - Current
English Teacher
Central High School
09.2018 - 08.2019
Housekeeper/Customer Service Attendant
Chula Vista Resort Conference Center
05.2017
Practicum Teacher
Victor Dixon High School
01.2017 - 03.2017
Practicum Teacher
Holmwood Technical High School
10.2016
Social Director
Rotaract Club
09.2016 - 12.2016
Freshman Advisor
Recruitment and Freshman Advisement, NCU
08.2015 - 08.2016
Assistant Teacher
Osbourne Store Primary and Junior High School
09.2012 - 08.2014
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Central High School
09.2011 - 07.2012
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Edwin Allen High School
09.2006 - 07.2011
Volunteer
Denbigh High School
- 05.2018
B.A. - Secondary
Northern Caribbean University (NCU)
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