Kadeshia Overstreet
Wolf Lake,MI
Summary
Highly organized and detail-oriented office professional with 7+ years of experience in administrative support and office management. Proven track record of streamlining operations, improving efficiency, and delivering exceptional customer service. Skilled in managing calendars, coordinating meetings, and handling confidential information with integrity. Proficient in MS Office Suite and adept at quickly adapting to new software and systems. Strong interpersonal and communication skills, able to collaborate effectively with diverse teams and clients. Seeking to leverage my expertise in an office role to contribute to a dynamic and goal-oriented organization
Overview
12
12
years of professional experience
Work History
Executive Assistant
Muskegon Heights Public School Academy
Muskegon, MI
07.2023 - Current
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Delivered optimal administrative, customer service and case management support.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Paraprofessional/Intervention Specialist
Muskegon Heights Public School Academy
Muskegon Heights, MI
10.2022 - 07.2023
- Adapted classroom activities, assignments and materials to provide educational opportunity for special education students to participate in classroom activities.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
Medical Record Supervisor
Medasource
Muskegon, MI
04.2020 - 10.2022
- Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Set up patient charts and documented information in various company software.
Manager
Safe Harbor
Muskegon, MI
08.2018 - 04.2020
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Licensed Insurance Agent
Gerber Life Insurance Company
Muskegon, MI
07.2016 - 08.2018
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Imaging Registration Administration
Mercy Health Hospital
Muskegon, MI
05.2012 - 07.2016
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Education
High School Diploma -
Orchard View High School
Muskegon, MI05.2012
Some College (No Degree) -
Muskegon Community College
Muskegon, MISkills
- Customer Service
- Attention to detail
- Problem Solving
- Multitasking
- Communication/Organizational
- Computer Proficiency
- Team Collaboration
- Flexibility/Adaptability
Timeline
Executive Assistant
Muskegon Heights Public School Academy
07.2023 - Current
Paraprofessional/Intervention Specialist
Muskegon Heights Public School Academy
10.2022 - 07.2023
Medical Record Supervisor
Medasource
04.2020 - 10.2022
Manager
Safe Harbor
08.2018 - 04.2020
Licensed Insurance Agent
Gerber Life Insurance Company
07.2016 - 08.2018
Imaging Registration Administration
Mercy Health Hospital
05.2012 - 07.2016
High School Diploma -
Orchard View High School
Some College (No Degree) -
Muskegon Community College
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