Kadeshia Ray
Cary,NC
Summary
Knowledgeable Dental Assistant with expertise in supporting office personnel and dentists to care for patients. Detail-oriented in sterilizing and cleaning tools, equipment and surfaces. Ready to further develop skills and tackle new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant Extern
Royal Oak Dental Group
Cary, NC
01.2019 - Current
- Prepare patients, sterilize or disinfect instruments and set up trays for various procedures
- Interview patients to obtain information and measure vital signs
- Provide post-operative instructions prescribed by dentist
- Clean and polish removable appliances
- Instruct patients in oral hygiene and plaque control programs
- 60 hours completed
- Invisalign Attachments
- Itero trained
- Maintained inventory levels of dental supplies, ensuring uninterrupted workflow in the clinic.
- Assisted with dental x-rays, ensuring accurate diagnostic information was obtained for each patient.
- Enhanced patient satisfaction by providing top-notch dental care during externship.
- Managed front desk duties efficiently including answering phones and greeting clients warmly upon arrival.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Dental Assistant
Capital City Pediatric
Raleigh, NC
05.2019 - 03.2020
- Exposed dental diagnostic x-rays
- Prepared materials, and assisted dentist during procedures (extractions, restorative/fillings)
- Assisted dentist in management of medical or dental emergencies
- Fabricated and fitted appliances and materials for patients such as spacers
- Coronal polishing
Dental Assistant Extern
Night & Day Dental
Raleigh, NC
10.2018 - 12.2018
- Exposed dental diagnostic x-rays
- Prepared materials, and assisted dentist during procedures (extractions, restorative/fillings, root canal)
- Assisted dentist in management of medical or dental emergencies
- Fabricated and fitted orthodontic appliances and materials for patients such as retainers, wires, or bands
- 240 hours completed
Customer Service Representative
Total Outsourced Systems
Raleigh, NC
02.2014 - 07.2018
- Conferred with customers to provide information about products or services
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
- Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Assembly Line Member
Manpower
Morrisville, NC
11.2015 - 03.2017
- Determined work assignments and procedures and completed production reports
- Packaged finished products and prepared them for shipment
- Rotated through all tasks required in a particular production process
- Reviewed work orders and blueprints to ensure work was performed according to specifications
Customer Service Representative (Project Based)
Xerox Services
Raleigh, NC
11.2014 - 01.2017
- Received inbound calls from CVS and IBC Pharmacy patients seeking guidance on prescription costs and insurance policies
- Monitored high call volume to ensure effective flow
- Contacted customers to respond to inquiries or to notify them of claim investigation results, or any planned adjustments
- Referred unresolved customer grievances to designated departments for further investigation
Education
Associate of Applied Science - Dental Assisting
Miller-Motte College
Raleigh, NC02.2019
Skills
- Chairside Procedures
- Coronal Polishing
- Infection Control
- Radiographs
- Sterilization
- Microsoft Certified
- Dental Medical Terminology
- Instrument Tray Set-Up
- Preventative Techniques
- Dental Impressions
- Eaglesoft Software
- Administrative Skills
- Reception Duties
- Dentrix Software
- CEREC Exposure
- Patient Education
- CPR Certified
- First Aid Certified
- Cosmetic dentistry
- Appointment scheduling expertise
- Communication and interpersonal skills
- CPR
- Inventory management
- OSHA regulations
- Digital X-ray processing
- Four-handed dentistry
- Computer proficient
- Coronal polishing
- Multitasking
- Cleaning and sanitizing
- Dental terminology
Accomplishments
- Resolved product issue through consumer testing.
- Achieved soft dent by introducing eaglesoft for any tasks.
- Coronal polishing
Certification
- RDA - Registered Dental Assistant
- CORONAL POLISHING
- RADIOLOGY
Timeline
Dental Assistant
Capital City Pediatric
05.2019 - 03.2020
Dental Assistant Extern
Royal Oak Dental Group
01.2019 - Current
Dental Assistant Extern
Night & Day Dental
10.2018 - 12.2018
Assembly Line Member
Manpower
11.2015 - 03.2017
Customer Service Representative (Project Based)
Xerox Services
11.2014 - 01.2017
Customer Service Representative
Total Outsourced Systems
02.2014 - 07.2018
Associate of Applied Science - Dental Assisting
Miller-Motte College