Ka'Detria Mitchell
Conroe,TX
Summary
Dynamic, versatile and detail-oriented professional with extensive experience . Proven expertise in insurance verification and patient registration, complemented by exceptional communication skills. Adept at managing complex scheduling and maintaining HIPAA compliance, ensuring a seamless experience in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front Desk Medical Receptionist
Healthy Heart & Vein
01.2025 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
Artavia Community
11.2024 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Substitute Teacher
Kelly Educational Services
08.2022 - 02.2025
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
ER Registration Clerk
Medical Center Of Southeast Texas
04.2016 - 12.2022
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Access Representative
Christus Health
07.2020 - 05.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
Front Desk Clerk
Prime Occupational Medicine
06.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Clinical Intake Coordinator
Alliance Medical Service
05.2014 - 06.2019
- Assisted with entering and transcribing medical notes from providers.
- Directed treatment to network providers under direction of nurse case manager, claims adjuster or certified EMT.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Obtained notes and information for nurse case managers and adjuster.
- Supported office staff and operational requirements with administrative tasks.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Customer Service Representative
Conn's Corporate Office
10.2013 - 05.2014
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Medical Biller and Coder
Great American Medical Supply
10.2012 - 04.2013
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Followed exact procedures for handling transfers and other releases of medical records.
- Verified accuracy of patient information in medical records.
Education
Graduate Certificate - Medical Billing & Coding
Kaplan College
Beaumont, TX12-2012
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05-2009
Skills
- Billing support
- Paperwork coordination
- Intake form processing
- Insurance verification
- Office administration
- Documentation
- Payment collection
- HIPAA compliance
- Triage
- Auditing
- ICD Coding
- Medical billing
- Epic
- Microsoft Office
- Microsoft Outlook
- Excel
- Meditech
- Multi-line Phone Systems
- Medical coding
- Patient registration
- Call handling
- Appointment management
- Schedule coordination
- Check-in management
- Activity management
- Disciplinary procedures
- Assessment techniques
- Student engagement
- Complex Problem-solving
Timeline
Front Desk Medical Receptionist
Healthy Heart & Vein
01.2025 - Current
Front Desk Receptionist
Artavia Community
11.2024 - Current
Substitute Teacher
Kelly Educational Services
08.2022 - 02.2025
Patient Access Representative
Christus Health
07.2020 - 05.2022
Front Desk Clerk
Prime Occupational Medicine
06.2019 - 04.2020
ER Registration Clerk
Medical Center Of Southeast Texas
04.2016 - 12.2022
Clinical Intake Coordinator
Alliance Medical Service
05.2014 - 06.2019
Customer Service Representative
Conn's Corporate Office
10.2013 - 05.2014
Medical Biller and Coder
Great American Medical Supply
10.2012 - 04.2013
Graduate Certificate - Medical Billing & Coding
Kaplan College
High School Diploma -
Nacogdoches High School
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