Dynamic professional with a robust background in project management and legal research, honed at the Department of Defense Army. Excelled in process optimization and crisis intervention, demonstrating unparalleled problem-solving abilities and interdepartmental communication skills. Recognized for enhancing team performance and achieving significant efficiency improvements, showcasing a blend of hard and soft skills critical to operational excellence.
Overview
17
17
years of professional experience
Work History
Health Readiness Coordinator
Department Of Defense Army
Wichita, KS
01.2020 - Current
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Facilitated communication between different departments in order to resolve issues quickly.
Ensured compliance with company policies and procedures related to project management activities.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Guided employees in handling difficult or complex problems.
Coordinated with other departments to ensure projects were completed on time and within budget.
Researched and prepared reports required by management or governmental agencies.
Interpreted and explained work procedures and policies to brief staff.
Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed day-to-day duties accurately and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Paralegal
Army Reserve
Fort Leonard Wood, MO
10.2017 - Current
Conducted comprehensive legal research and analysis to support case preparation and litigation processes.
Drafted correspondence, documented data and submitted materials to appropriate parties.
Responded to client calls and inquiries to deliver applicable information.
Coordinated witness testimony for depositions.
Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
Prepared compliance and regulatory forms for legal cases and suits.
Attended court proceedings to observe trials or hearings.
Performed administrative duties such as photocopying, scanning, and organizing legal documents.
Performed extensive research to prepare for court cases and gathered pertinent case information.
Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
Provided administrative support such as answering phones or scheduling appointments.
Contacted witnesses and scheduled interviews and evaluations.
Maintained professional knowledge by attending legal workshops, reviewing professional publications, and participating in professional societies.
Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Advised clients on procedural matters related to their cases.
Stayed abreast of changes in legislative and regulatory guidelines.
Created spreadsheets to track case information and deadlines.
Collaborated with attorneys in all stages of litigation process.
Maintained calendars for upcoming court dates or deadlines related to cases.
Interpreted various types of legal documents including contracts and agreements.
Prepared and organized materials for trial, including exhibits, witness lists, and evidence.
Created and updated case management and client account databases.
Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.
Organized evidence for use at trial or hearing proceedings.
Organized and prepared case exhibits and evidence for trial.
Drafted correspondence to clients and other attorneys.
Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
Processed closing documents and transactional documents for legal review.
Reviewed and organized legal documents, such as pleadings, motions, and briefs.
Proofread documents prior to filing them with courts or submitting them to opposing counsels.
Utilized legal software and databases for case management and legal research.
Managed case files and documentation, ensuring accuracy and confidentiality.
Entered data into and managed litigation databases and Excel spreadsheets.
Trained staff on office procedures and case-specific duties.
Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
Produced well-researched and articulate legal briefs, pleadings and statements.
Victim Advocate
Wichita Area Sexual Assault Center
Wichita, KS
01.2021 - 03.2023
Educated victims on their rights under the Victims' Bill of Rights Act.
Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
Assisted homeless clients with procuring mental health support and other various community resources.
Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
Coordinated referrals and crisis counseling services and programs to victims and witnesses of crimes.
Participated in multidisciplinary team meetings to discuss complex cases.
Interviewed victims and recorded impact statements for records and court proceedings.
Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
Assisted individuals through criminal justice process, providing information and support.
Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Prepared reports summarizing activities performed while working with clients.
Performed psychosocial assessments and documented casework.
Provided guidance on how best to address safety concerns after an incident has occurred.
Evaluated and addressed individual client needs and concerns.
Participated in multidisciplinary team meetings to discuss individual cases involving victims of crime.
Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
Provided emotional support and comfort to victims of crime.
Advised clients on options available to them such as filing a police report or seeking legal counsel.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Acted as role model for clients by exhibiting positive behaviors.
Supported crisis intervention and advocacy for victims of crimes.
Assessed client needs and developed treatment plans accordingly.
Assisted clients in understanding complex legal proceedings associated with their cases.
Maintained accurate records on case status and client information in accordance with agency policy.
Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
Assisted clients in completing applications for protective orders or restraining orders.
Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Worked with cross-functional teams to achieve goals.
Utilized various software and tools to streamline processes and optimize performance.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed household errands and other essential duties.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Human Resources Specialist
Army Reserve
Fort Leonard Wood, MO
08.2008 - 01.2023
Partnered with senior HR team to communicate company standards and policies.
Maintained human resources records by processing applications and resumes.
Developed and documented HR procedures to refine processes and drive compliance with policies.
Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
Maintained confidential personnel files in accordance with applicable laws and regulations.
Provided essential support to address individual HR needs of employees.
Established and generated various reports to verify HR compliance.
Analyzed workforce data to develop strategies that address recruitment needs.
Worked cross-functionally to optimize efficiency and execute on HR business processes.
Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
Assisted in developing policies and procedures for the Human Resources Department.
Coordinated training and development programs to enhance employee skills and support career growth.
Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
Safeguarded human resource information, maintaining employee confidence and protecting operations.
Interpreted and explained human resources policies, procedures or regulations.
Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
Health Readiness Coordinator
Department Of Defense Army
Fort Leonard Wood, MO
03.2018 - 01.2020
Reviewed employees' work to check adherence to quality standards and proper procedures.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Facilitated communication between different departments in order to resolve issues quickly.
Ensured compliance with company policies and procedures related to project management activities.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Guided employees in handling difficult or complex problems.
Coordinated with other departments to ensure projects were completed on time and within budget.
Coordinated with other supervisors, combining group efforts to achieve goals.
Researched and prepared reports required by management or governmental agencies.
Interpreted and explained work procedures and policies to brief staff.
Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Monitored project progress and provided updates to stakeholders.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed day-to-day duties accurately and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Medical Support Assistant
Department Of Defense Army
Fort Leonard Wood, MO
08.2007 - 03.2018
Responded to patient callbacks and phone-in prescription refill requests.
Kept facility stocked with necessary supplies, equipment and instruments.
Answered telephone calls, recording accurate messages and relaying to designated staff.
Communicated pertinent information and potential problems to physicians and nurses.
Scheduled appointments for patients via phone and in person.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Updated patient demographic information in the EHR system upon verification of accuracy.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Incorporated outside records into charts and EHR.
Organized charts, documents and supplies to maintain team productivity.
Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Greeted patients and visitors, verified patient information and scheduled appointments.
Cleaned and maintained medical equipment following procedures and standards.
Handled general office duties to support administrative staff during peak hours.
Prepared referral letters for specialist consultations following established protocols.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Contacted medical facilities to schedule patients for admission.
Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Verified accurate patient demographic and insurance information to enter into electronic medical system.
Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Updated and maintained databases with current information.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized various software and tools to streamline processes and optimize performance.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
91-B: All Wheeled Vehicle Mechanic at Department of Defense | Texas Army National Guard91-B: All Wheeled Vehicle Mechanic at Department of Defense | Texas Army National Guard
Contract Support Specialist at U.S. Department of Defense, Army Test and Evaluation CommandContract Support Specialist at U.S. Department of Defense, Army Test and Evaluation Command