Kadi South
Business Management
Olympia,US
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Hard-driving business leader with with high degree of integrity and honesty offering fine tuned skills in strategic business planning and team development. With the ability to skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourcefulness in meeting their unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than ten years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and a history of sticking to and meeting stringent deadlines. Skilled at planning and scheduling priorities for employees and upper management.
Overview
13
13
years of professional experience
Work History
Owner
DogTown
Shelton , Washington
05.2018 - Current
- As a business owner I must provide customer service in order to maintain customer retention
- While also running reception including answering a multi-line phone, handling all the scheduling via many different platforms such as email, text, and social media
- Designed my own webpages
- Knowledge in the security of private data and documents, as client info and contracts are stored electronically
- I managed all social media accounts and marketing
- Had exponential growth in my first year through strategic marketing
- Conducted market analysis and Swot analysis
- Ensured the solan maintains a high level of cleanliness and organization to ensure all jobs are being performed accurately and efficiently
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals, resulting in exponential growth.
- Founded and managed grooming business, growing revenue to $210,000 in the first year.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Optimized team hiring, training and performance.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Employed prompt decision-making and in-depth research to resolve issues.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Provided outstanding coaching to employees to boost productivity.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Aligned branding initiatives and sales strategies with client goals.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
Cashier
DELTA
Olympia , Washington
04.2018 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each quarter.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Groomer
Top Dogs
Shelton , Washington
08.2015 - 08.2018
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Managed facility laundry, cleaning and restocking.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Designed and executed ne policies growing client retention by over 50% in the first year.
Manager
Doggie Doos
Cheney , Washington
06.2013 - 07.2015
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Pet Groomer Apprentice
Petco
Tacoma, Wahingyon
05.2010 - 05.2013
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Improved health of pets by advising owners on optimal approaches.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported loss prevention goals by monitoring shopper behavior.
- Greeted customers and helped with product questions, selections and purchases.
- Created seminars to help boost sales
Education
Associate of Arts -
06.2017
Bachelor's - Integrated Social Science
06.2019
Skills
- Accountancy
- Accounts payable
- Accounts receivable
- Administration
- Attention to detail
- Reconciliation
- Change and Growth Management
- Effective Communicator and Public Speaker
- Industry Expertise
- Balanced Work Ethic
- Results Orientation
- Complex Problem-Solving
- Analytical and Critical Thinker
- Innovative and Visionary
- Approachable and Outgoing
- Website Creation
- Marketing Tactics
- Google AdWords
- Intuit QuickBooks
- Advertising Initiatives
- Supplier Relations
- Business Consulting
- Vendor Negotiations
- Executive Leadership
- Integrity and Transparency
- Leadership and People Development
- Corporate Strategy and Development
- Managing Employee Relations
- Revenue Growth Strategies
- Formal Wear
- Management Team Leadership
- Project Oversight
- Income Statements
- Corporate Tax Filings
- Mission and Vision
- Payroll Preparation
- Sales Growth
- Thrive Under Pressure
- Adaptable and Flexible
- Competition Evaluation
- Strategic Networking
- Batchelor
- Bookkeeping
- Business management
- Business owner
- Kadi South - page 3
- Operational Analysis
- Employee Motivation and Performance
- Strategic Planning
- Evaluating Suppliers
- Labor Relations
- Accounts Payable and Accounts Receivable
- Reducing Costs
- Operational Efficiency and Safety
- Finance and Accounting Operations
- Inventory Optimization
- Corrective Actions
- Trade show Events
- Quality Control Planning
- Project Forecasting
- Sustainability Evaluation
- Solution Innovation
- Program Administration
- Human Resources Oversight
- Performance Benchmarking
- Service Delivery Oversight
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Business Growth and Retention
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Management Training
- Administrative Management
- Records Organization and Management
- Finance and Accounting Oversight
- Originality and Creativity
- Business Leadership
- Business Management and Development
- Planning and Execution
- Financial Statement Review
- Hiring and Onboarding
- New Business Launch
- Supplier Monitoring
- Compliance Requirements
- Information Security
- Office Systems Management
- Money Handling
- Administering Social Media Accounts
- On-Time Project Delivery
- Employee Timesheet Processing
- Office Supplies and Inventory
- POS Inventory System Operation
- Advertising Campaign Development
- Job Assignments
- Performance Optimization Strategies
- Word Processing
- Payroll Administration and Timekeeping
- Organizational Improvements
- Process Development and Streamlining
- Inventory Tracking and Management
- Google Ads
- Employee Performance Reviews
- Desktops, Laptops and Mobile Devices
- Database Maintenance
- Small Business Sales Transactions
- Content Workflow
- Strategic Vision
- Business Forecasting
- Correspondence Writing
- Continuous Education
- Needs Assessment
- Customer Relations
- Business Growth Initiatives
- Supervising Employees
- Market and Competitor Research
- Staffing
- Price Structuring
- Special Promotions Planning
- Program Optimization
- Sales Tracking
- Customer Service
- Talent Allocation
- Negotiation and Persuasion
- Risk Mitigation and Management
- Credit Card Transaction Processing
- Incident Response
- Customer Inquiries
- Annual Planning
- Issue Resolution
- Budgeting and Cost Control
- Work Planning and Prioritization
- Sales Planning
- Industry Standards
- Employee Training
- Staff Management
- New Business Development
- Portfolio Management
- Human Resources Administration
- Verbal and Written Communication
- Policy and Procedure Development
- Front Desk Management
- Vendor Contracts
- Trend Analysis
- Administrative Duties
- Sales Strategies
- Basic Accounting Practices
- Team Leadership
- Pricing Structures
- Inventory Control Processes
- Product Recommendations
- Contract Negotiation
- Business Administration
- Customer Loyalty
- Client Requirements
- Customer Accounts Management
- Brand Awareness
- Confidential Records Management
- Driven and Determined
- Coaching and Mentoring
- Operations Start-Up
- Business-to-Business Sales
- Facebook Marketing
- Microsoft Office 365
- Hazardous Chemicals
- Market Trend Analysis
- Cleanliness Standards
- Federal Regulations
- Expectation Management
- Customer Needs Assessments
- Project Requirements
- Raising Capital
- Business Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner - DogTown
05.2018 - Current
Cashier - DELTA
04.2018 - 11.2018
Groomer - Top Dogs
08.2015 - 08.2018
Manager - Doggie Doos
06.2013 - 07.2015
Pet Groomer Apprentice - Petco
05.2010 - 05.2013
South Puget Sound Community College - Associate of Arts,
University of Washington - Bachelor's, Integrated Social Science
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