Kadia Tavarez
Altamonte springs
Summary
Seeking a full-time position that offers professional challenges and allows the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Passionate about tackling complex tasks and delivering results, eager to contribute to a dynamic team and make a meaningful impact. Combining effective communication and collaboration with strong organizational skills, confident in the ability to excel in a role that values teamwork and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Franchisee
The UPS Store 5123
07.2020 - 02.2025
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Human Resources generalist
Grande Lakes Orlando
09.2018 - 04.2020
- Lead Hr department morning huddles
- Extensive knowledge in employment law and fmla
- Strong in mediation and advocacy
- Implemented hr policies and procedures
- Assisted in staff recruitment and retention
- Coordinated all health and wellness activities
- Primary benefit administrator
- Performed orientation
- Assisted with onboarding
Stewarding Supervisor
Renaissance Orlando at Sea World
07.2017 - 09.2018
- Created and implemented checklist for every position within the stewarding department
- Work closely with chef, banquets and catering manager to anticipate function needs
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe work environment
- Perform walkthrough on a daily basis
- Attend and participate in departmental meetings
- Assist with outlets and culinary team for any kind of resource request
Housekeeping Operations Supervisor
Orlando World Center Marriott
02.2016 - 06.2017
- Addressed guest concerns quickly and professionally, demonstrating exceptional customer service skills and problem-solving abilities.
- Maintained accurate records of room statuses, facilitating efficient allocation of resources for daily operations.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
Care Coordinator
Double Tree Orlando by Hilton
07.2015 - 02.2016
- Prepare welcome letters for guest
- Follow up with guest through email and phone calls
- Use Problem Resolution skills to assist with guest issues
- Educate and enforce the CARE (Create a Rewarding Experience) program to the hotel staff
- Utilize communication skills to listen to guests and adhere to their needs and requests
- Use our guest's feedback to further improve the customer service experience
Front Desk Agent
Double Tree by Hilton of Tinton Falls
02.2014 - 07.2015
- Provide quality service to the guest during their stay
- Assist with all billing needs pertaining to the Front Desk
- Handle guest enquiries and provide information on the hotel, the town and surrounding area
- Co-ordinate room status with housekeeping department
- Complete various front desk tasks in order to be proactive during the shift
- Prepare financial deposits at the end of each shift
Education
Associates of Arts -
Valencia College
Orlando, FloridaHigh School Diploma -
Miami Senior High School
Miami, Florida01.2004
Skills
- Knowledge of handling general administrative and clerical task
- Skilled in handling multiple tasks
- Work under pressure
- Possess warm outgoing personality
- Excellent phone etiquette
- Self-motivated
- Operations management
- Strong verbal communication
- Team Leadership
- Brand compliance
Certification
- Notary License
- 2-15 License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Franchisee
The UPS Store 5123
07.2020 - 02.2025
Human Resources generalist
Grande Lakes Orlando
09.2018 - 04.2020
Stewarding Supervisor
Renaissance Orlando at Sea World
07.2017 - 09.2018
Housekeeping Operations Supervisor
Orlando World Center Marriott
02.2016 - 06.2017
Care Coordinator
Double Tree Orlando by Hilton
07.2015 - 02.2016
Front Desk Agent
Double Tree by Hilton of Tinton Falls
02.2014 - 07.2015
High School Diploma -
Miami Senior High School
Associates of Arts -
Valencia College
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