Kadia Tavarez
Altamonte springs
Summary
Seeking a full-time position that offers professional challenges and allows the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Passionate about tackling complex tasks and delivering results, eager to contribute to a dynamic team and make a meaningful impact. Combining effective communication and collaboration with strong organizational skills, confident in the ability to excel in a role that values teamwork and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Franchisee
The UPS Store 5123
Jacksonville, FL
07.2020 - 02.2025
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Human Resources generalist
Grande Lakes Orlando
Orlando, Florida
09.2018 - 04.2020
- Lead Hr department morning huddles
- Extensive knowledge in employment law and fmla
- Strong in mediation and advocacy
- Implemented hr policies and procedures
- Assisted in staff recruitment and retention
- Coordinated all health and wellness activities
- Primary benefit administrator
- Performed orientation
- Assisted with onboarding
Stewarding Supervisor
Renaissance Orlando at Sea World
Orlando, Florida
07.2017 - 09.2018
- Created and implemented checklist for every position within the stewarding department
- Work closely with chef, banquets and catering manager to anticipate function needs
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe work environment
- Perform walkthrough on a daily basis
- Attend and participate in departmental meetings
- Assist with outlets and culinary team for any kind of resource request
Housekeeping Operations Supervisor
Orlando World Center Marriott
Orlando, Florida
02.2016 - 06.2017
- Addressed guest concerns quickly and professionally, demonstrating exceptional customer service skills and problem-solving abilities.
- Maintained accurate records of room statuses, facilitating efficient allocation of resources for daily operations.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
Care Coordinator
Double Tree Orlando by Hilton
Orlando, Florida
07.2015 - 02.2016
- Prepare welcome letters for guest
- Follow up with guest through email and phone calls
- Use Problem Resolution skills to assist with guest issues
- Educate and enforce the CARE (Create a Rewarding Experience) program to the hotel staff
- Utilize communication skills to listen to guests and adhere to their needs and requests
- Use our guest's feedback to further improve the customer service experience
Front Desk Agent
Double Tree by Hilton of Tinton Falls
Tinton Falls, New Jersey
02.2014 - 07.2015
- Provide quality service to the guest during their stay
- Assist with all billing needs pertaining to the Front Desk
- Handle guest enquiries and provide information on the hotel, the town and surrounding area
- Co-ordinate room status with housekeeping department
- Complete various front desk tasks in order to be proactive during the shift
- Prepare financial deposits at the end of each shift
Education
Associates of Arts -
Valencia College
Orlando, FloridaHigh School Diploma -
Miami Senior High School
Miami, Florida01.2004
Skills
- Knowledge of handling general administrative and clerical task
- Skilled in handling multiple tasks
- Work under pressure
- Possess warm outgoing personality
- Excellent phone etiquette
- Self-motivated
- Operations management
- Strong verbal communication
- Team Leadership
- Brand compliance
Certification
- Notary License
- 2-15 License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Franchisee
The UPS Store 5123
07.2020 - 02.2025
Human Resources generalist
Grande Lakes Orlando
09.2018 - 04.2020
Stewarding Supervisor
Renaissance Orlando at Sea World
07.2017 - 09.2018
Housekeeping Operations Supervisor
Orlando World Center Marriott
02.2016 - 06.2017
Care Coordinator
Double Tree Orlando by Hilton
07.2015 - 02.2016
Front Desk Agent
Double Tree by Hilton of Tinton Falls
02.2014 - 07.2015
High School Diploma -
Miami Senior High School
Associates of Arts -
Valencia College