Kadian Moore
Port Charlotte,FL
Summary
Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Overview
16
16
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
Port Charlotte, FL
02.2023 - Current
- Collaborated with department manager to develop and implement employee training plans.
- Organized workflow for front end team members to ensure efficient operations.
- Provided guidance and direction on technical issues, customer service initiatives, and product knowledge.
- Monitored daily sales goals, analyzed data, and maintained records of performance metrics.
- Ensured compliance with company policies and procedures related to front end operations.
- Developed strategies to increase customer satisfaction and loyalty levels.
- Performed regular maintenance checks on all equipment used in the front end area.
- Trained new staff members in proper cash handling techniques and upselling methods.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Communicated effectively with other departments regarding store promotions, events.
- Provided feedback on employee performance reviews as needed.
- Identified areas of improvement within the front end operation to enhance efficiency levels.
- Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Welcomed large volume of guests and improved overall customer service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
- Input customer data into reservation systems and updated to reflect room changes.
Customer Service Cashier
Lowes
Port Charlotte, FL
06.2014 - Current
- Assist customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise
- Respond to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
Install Sales Coordinator
Lowes
Port Charlotte, FL
01.2010 - 06.2014
- Coordinated and scheduled installations by reviewing and managing Installed Sales paperwork and contacting installers and customers throughout the process
- Ensured merchandise was ready for installer pickup or delivery by pulling and staging items beforehand, and confirming customer satisfaction
- Communicated with and built relationships with installers, customers, and vendors
- Assisted with the training and coaching of employees on the Installed Sales program and order management system.
Medical Receptionist
07.2010 - 01.2011
- Performed a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
Customer Service Associate – Sale floor
Lowes
Port Charlotte, FL
08.2009 - 01.2010
- Assisted customer with all their shopping needs
- Provided detailed product information to both customers and peers
- Promoted and recommended products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders
- Generated leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders
- Performed order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
Cashier
Lowes
Port Charlotte, FL
04.2008 - 08.2009
- Responded to customer inquiries providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans
- Processed sales and returns using a cash register
- Addressed customer complaints.
Head Cashier
Lowes
Port Charlotte, FL
- Head Cashier is responsible for providing excellent customer service during the checkout process
- As a Head Cashier I was the last interaction with our customer before leaving the store
- I ensured the needs of the customers were satisfied and encouraged them to come back for their future projects
- Therefore, engaging with customers as well as attention to detail are extremely important in this role
- As Head Cashier, I provided supervision, coaching, and support to the Customer Service Associate - Front End Team
- Depending on the specific work shift, also help open or close the front-end of the store
- Scheduling, inventory accuracy and pricing auditing were also included in my daily duties.
Education
Bachelor of Science Degree Health Administration -
Keiser University
01.2025
Associate of Science Degree Medical Assisting -
Keiser University
08.2013
Related Skills Training
- Women Leading at Lowe’s 2015
- Communications
- Red Vest Ready Mentor
- Management Training program
Timeline
Front End Department Supervisor
Lowes Home Improvment
02.2023 - Current
Customer Service Cashier
Lowes
06.2014 - Current
Medical Receptionist
07.2010 - 01.2011
Install Sales Coordinator
Lowes
01.2010 - 06.2014
Customer Service Associate – Sale floor
Lowes
08.2009 - 01.2010
Cashier
Lowes
04.2008 - 08.2009
Head Cashier
Lowes
Bachelor of Science Degree Health Administration -
Keiser University
Associate of Science Degree Medical Assisting -
Keiser University
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