Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
KADIAN SMITH-JONES

KADIAN SMITH-JONES

MIAMI,FL

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Overview

18
18
years of professional experience

Work History

Medical Receptionist

Mdnow Medical Centers
11.2018 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Received and routed laboratory results to correct clinical staff members.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Processed medical insurance claims and payments.

Hotel Receptionist

PARISIAN AND GENEVA HOTELS
10.2018 - 11.2018
  • Developed and maintained positive relationships with guests for satisfaction.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Resolved service-related problems and documented actions in system.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

SENIOR CONCIERGE

SANDALS AND BEACHES RESORTS
06.2013 - 04.2016
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated and coordinated transportation services for guests.
  • Maintained accurate and up-to-date records of guest information.
  • Handled customer complaints to satisfy and retain guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Assisted with luggage handling, valet services and concierge services.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Scheduled and confirmed restaurant reservations for guests.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.

HOTEL RECEPTIONIST / NIGHT AUDITOR

Sandals Resorts International
11.2007 - 06.2013
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Performed nightly updates to room charges and rates.

Hotel Front Desk Receptionist /Telephone Operator

Couples Swept Away
05.2005 - 11.2007
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Collected room deposits, fees, and payments.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

High School Diploma -

LITTLE LONDON HIGH SCHOOL
WESTMORELAND,JA
06.2002

Skills

  • Medical Billing and Coding and interpretation of some medical terminology
  • Front Desk Operations
  • HIPAA Guidelines
  • Critical Thinking
  • Records Maintenance
  • Vast knowledge of E-clinical works and E-clinical Web in an urgent care setting
  • Medical Records Management
  • Petty Cash Management
  • Patient Reception Management
  • Patient Relations
  • Insurance Verification
  • Multitasker
  • Excellent verbal and written communication skills
  • Reliable and resourceful
  • Detailed knowledge of MS office
  • Payeeze POS system
  • Emdeon and Availity for insurance verification
  • Multiline telephone skills
  • Exceptional organizational and productive time management skills

Timeline

Medical Receptionist

Mdnow Medical Centers
11.2018 - Current

Hotel Receptionist

PARISIAN AND GENEVA HOTELS
10.2018 - 11.2018

SENIOR CONCIERGE

SANDALS AND BEACHES RESORTS
06.2013 - 04.2016

HOTEL RECEPTIONIST / NIGHT AUDITOR

Sandals Resorts International
11.2007 - 06.2013

Hotel Front Desk Receptionist /Telephone Operator

Couples Swept Away
05.2005 - 11.2007

High School Diploma -

LITTLE LONDON HIGH SCHOOL

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