Kadian M. Williams Brown
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients and organizations to determine requirements and provide excellent service.
Committed Caregiver dedicated to providing first-class personalised patient support and quality service. Attends to varied needs whilst maintaining respect and dignity throughout personal care. Promotes independence through community activity planning.
Overview
21
21
years of professional experience
Work History
CNA
Delaney Park Health and Rehabilitation Center
Orlando, FL
05.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records.
- Collaborated with interdisciplinary teams to develop personalized care plans.
Caregiver
Gentles Compassionate Care LLC
Orlando , Florida
04.2024 - Current
- Assisted with toileting patients, emptying and cleaning commodes thoroughly after use.
- Prepared nutritious meals catering to dietary requirements and preferences for optimal health.
- Built and nurtured positive relationships with service users, reducing feelings of loneliness and isolation.
- Worked with care, compassion and empathy, providing first-class support to patients with varying needs.
Caregiver
Sunshine Group Home
Orlando , Florida
09.2023 - 03.2024
- Supported patients in maintaining personal appearance and hygiene, improving self-care and self-respect.
- Demonstrated patience, empathy, and respect in all interactions, fostering a positive care environment.
- Provided personalised care and support tailored to individual client needs, enhancing their quality of life.
- Closely monitored client behaviour, reporting changes or concerns to doctors or families for prompt resolutions.
Housekeeping Room Attendant
Home 2 Suite Hotel
Orlando, FL
02.2020 - 04.2022
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained neat and clean shop floor and storage areas.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Customer Service Representative
Hinduja Global
Kingston, Jamaica
09.2020 - 02.2021
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Technical Support Representative
Advantage Communication Inc.
Kingston, Jamaica
11.2019 - 07.2020
- Provided clear and concise step-by-step technical support to guide clients.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Logged detailed records of customer interactions, issues, and resolutions in a database.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Used support tickets to track and speed up incidents.
Housekeeper
Sandals White House European Village and Spa
Negril, Jamaica
08.2004 - 05.2007
- Swept and damp-mopped private stairways and hallways.
- Dusted and cleaned cobwebs on light fixtures, baseboards and window sills.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Cleaned rooms to satisfaction of clients and management.
- Delivered exceptional service by adapting to the unique needs of each household.
Education
Diploma of Higher Education -
Dunoon Park Technical High School
Kingston JamaicaCNA Certification - Nursing
Gabriel Institute
Orlando, FL01.2025
Skills
- Communication strategies
- Laundry assistance
- Washing and bathing
- Meal planning and preparing
- First aid and CPR
- Social support
- Meal preparation
Education
other
Timeline
CNA
Delaney Park Health and Rehabilitation Center
05.2025 - Current
Caregiver
Gentles Compassionate Care LLC
04.2024 - Current
Caregiver
Sunshine Group Home
09.2023 - 03.2024
Customer Service Representative
Hinduja Global
09.2020 - 02.2021
Housekeeping Room Attendant
Home 2 Suite Hotel
02.2020 - 04.2022
Technical Support Representative
Advantage Communication Inc.
11.2019 - 07.2020
Housekeeper
Sandals White House European Village and Spa
08.2004 - 05.2007
Diploma of Higher Education -
Dunoon Park Technical High School
CNA Certification - Nursing
Gabriel Institute