Kadidiatou Diakite
Philadelphia,PA
Summary
Accomplished Service Coordinator with a proven track record at Liberty Community Connections, adept in needs assessment and team leadership. Excelled in fostering partnerships and ensuring service excellence, demonstrated by efficient problem-solving and time management skills. Mastered accurate recordkeeping and active listening, significantly enhancing service delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Liberty Community Connections
2021.10 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated and monitored service activities to confirm work met all requirements.
Pharmacy Technician
CVS Pharmacy, Retail
2022.11 - 2023.05
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
Office Administrative Assistant
Office of Global Program
2018.10 - 2020.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Pscpsychology Social Science
Pennsylvania State University
University Park, PA05.2020
Skills
- Community liaison
- Needs Assessment
- Notetaking and documentation
- Accurate Recordkeeping
- Telephone communication
- Service monitoring and evaluation
- Team Leadership
- Active Listening
- Problem-Solving
- Time Management
Languages
Bambara
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy, Retail
2022.11 - 2023.05
Service Coordinator
Liberty Community Connections
2021.10 - Current
Office Administrative Assistant
Office of Global Program
2018.10 - 2020.05
Bachelor of Arts - Pscpsychology Social Science
Pennsylvania State University
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