KADIDIATOU KONE
Dallas
Summary
Results-driven Senior Data Analyst with over 5 years of progressive experience transforming complex data into actionable business insights. Proven expertise in data analysis, reporting, dashboard development, and cross-functional collaboration to support strategic decision-making. Skilled in SQL, Power BI, Excel, and data visualization, with a strong foundation in data quality, process improvement, and stakeholder communication. Adept at managing multiple priorities, identifying trends, and delivering analytical solutions that drive operational efficiency and business performance.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Client Success Consultant
Paycom
2025.02 - Current
- Analyzed client usage data, adoption metrics, and workflow patterns to identify opportunities for optimization.
- Presented insights and recommendations that improved client ROI and product engagement.
- Ensured accuracy of payroll and HR data across multiple systems, maintaining strict data governance standards.
- Collaborated with internal teams to resolve data‑related issues and enhance reporting accuracy.
- Supported clients through change management by interpreting system data and guiding strategic decisions.
TECHNICAL ACCOUNT MANAGER (FRENCH)
Samsara (IOT)
2022.08 - 2024.12
- Interpreted device, fleet, and sensor data to diagnose performance issues and recommend corrective actions.
- Presented data‑driven insights to clients to improve operational efficiency and product adoption.
- Supported cross‑functional teams by translating customer data trends into actionable product feedback.
- Ensured data integrity and compliance with FMCSA standards across U.S. and Canadian clients.
- Trained users on IoT analytics tools, dashboards, and reporting features.
SENIOR TECHNICAL SUPPORT SPECIALIST IOT (FRENCH)
Point Of Rental
2019.01 - 2022.08
- Used MySQL to query system data, identify root causes, and resolve recurring performance issues.
- Leveraged Power BI to analyze ticket volume, device usage, and operational trends, improving proactive support.
- Delivered advanced troubleshooting for IoT hardware and integrated systems, ensuring accurate data flow and reporting.
- Created and maintained detailed documentation to support data governance and knowledge sharing.
- Collaborated with engineering, QA, and product teams to validate data issues and support system enhancements.
- Provided training that improved user understanding of device data, dashboards, and reporting tools.
Education
BACHELOR OF ARTS - INTERNATIONAL BUSINESS MANAGEMENT
University of Wisconsin - Whitewater
Whitewater, WI05.2016
No Degree - Data Analytics
Colaberry School of Data Analytics
Online2024-03
Skills
- Data Analysis (Power BI, Excel, SQL/MySQL)
- Data Visualization (Dashboards, reporting, KPI tracking)
- Data Governance & quality assurance
- Technical Troubleshooting & root‑cause analysis
- Cross‑Functional Collaboration
- Client & Stakeholder Communication
- Remote work productivity & independent task management
- MySQL Database Queries
- Bilingual: English & French
- Excellent Customer Service
- Ticketing Systems (Zendesk, JIRA, ServiceNow)
Certification
CompTIA Security +
Timeline
Client Success Consultant
Paycom
2025.02 - Current
CompTIA Security +
2024-02
CompTIA Network +
2024-01
TECHNICAL ACCOUNT MANAGER (FRENCH)
Samsara (IOT)
2022.08 - 2024.12
SENIOR TECHNICAL SUPPORT SPECIALIST IOT (FRENCH)
Point Of Rental
2019.01 - 2022.08
BACHELOR OF ARTS - INTERNATIONAL BUSINESS MANAGEMENT
University of Wisconsin - Whitewater
No Degree - Data Analytics
Colaberry School of Data Analytics