Kadidra Hashim
Atlanta ,GA
Summary
Dynamic Underwriting Assistant at STATE FARM with expertise in technical underwriting and data interpretation. Proven track record of enhancing efficiency and accuracy in policy processing, while mentoring junior staff. Strong problem solver committed to compliance and client satisfaction, streamlining operations to reduce turnaround times significantly.
Qualified [Desired Position] with strong background in underwriting support and administrative tasks. Successfully facilitated processing of insurance applications and maintained accurate records, ensuring seamless operational efficiency. Demonstrated expertise in risk assessment and policy compliance through effective use of analytical and organizational skills.
Professional underwriting support specialist, ready to contribute to high-performing team. Expertise in assisting with policy underwriting, ensuring compliance, and managing documentation. Known for collaborative approach, adaptable to changing priorities, and commitment to achieving results. Brings strong analytical skills and attention to detail.
Experienced with managing underwriting procedures and supporting underwriters in policy issuance. Utilizes thorough knowledge of insurance policies and risk management to enhance operational efficiency. Strong understanding of document management and regulatory compliance, ensuring accurate and timely processing of applications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
STATE FARM
07.2017 - Current
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Facilitated training sessions for new staff, sharing knowledge on best practices and company-specific underwriting software.
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
ACCOUNT RESOLUTION SPECIALIST
Assurant Specialty Property
05.2013 - 08.2017
- Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
- Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
- Monitored aging accounts and reached out to customers to discuss payments.
- Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
- Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
- Documented all actions performed and interactions with customers.
- Improved account reconciliation accuracy by implementing new tracking systems and tools.
Technical Support Advisor
IBM
01.2012 - 05.2013
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
Education
Associate of Science - LIBERAL, ARTS, & SCIENCES
THE UNIVERSITY OF PENNSYLVANIA
MONT ALTO, PASkills
- Technical underwriting
- Sales support
- Data interpretation
- Research
- Strong problem solver
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 90% accuracy by completing policy transaction with accuracy and efficiency.
- Documented and resolved the late bill listing which led to exceeding the companies expectation.
Certification
- Ethics Training and Compliance Certificate– Ethics & Compliance Initiative.
- GA Driver's License
- Teaching English as a Foreign Language (TEFL) Certification
Languages
English
Full Professional
Arabic
Limited Working
Spanish
Limited Working
Timeline
Underwriting Assistant
STATE FARM
07.2017 - Current
ACCOUNT RESOLUTION SPECIALIST
Assurant Specialty Property
05.2013 - 08.2017
Technical Support Advisor
IBM
01.2012 - 05.2013
Associate of Science - LIBERAL, ARTS, & SCIENCES
THE UNIVERSITY OF PENNSYLVANIA
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