Kadie Mortel

• Delivered patient education focused on health maintenance and disease prevention.
• Enhanced communication between patients, families, and healthcare professionals.
• Supported patients and families emotionally during critical moments.
• Worked with nursing staff to create effective pain management strategies.
• Administered medications following guidance from Registered Nurse.
• Ensured safety by checking medication dosages before administration.
• Acted promptly in emergencies, providing essential care and interventions.
• Applied clean dressings and support bandages to prevent infection.

• Delivered front line support for Patient Access Department at Piedmont Healthcare.
• Ensured accuracy of patient accounts with valid insurance and updated demographic data.
• Calculated patient financial responsibilities and presented payment options effectively.
• Secured patient consent on essential forms and notices related to services.
• Processed pre-registration estimates for patient responsibility as determined by insurance.
• Guided patients in completing consent and other required medical forms.
• Executed administrative tasks, including scanning documents into EHR system.
• Provided information and directions to patients and families to enhance hospital experience.

• Fundamentals:

- William Breman Jewish Home

• Medical-Surgical: 96 hours.

- Emory Saint Joseph's Hospital.

• Pediatrics: 48 hours.

- Children's Healthcare of Atlanta (CHOA) Scottish Rite.

• Mental Health: 48 hours.

- Grady Memorial Hospital.

• Maternal: 48 hours.

- Piedmont Newton Hospital.

• Complex Health: 48 hours.

- Emory Decatur Hospital.

• Community: 96 hours.

- Ross Memorial Healthcare Center.

• Collaborate:

- Piedmont Rockdale Hospital

• Welcomed staff, patients, and visitors to foster positive interactions.
• Digitized and recorded patient information for streamlined data management.
• Validated past medical histories to facilitate tailored healthcare services.
• Worked efficiently in a high-volume patient care environment with minimal supervision.
• Checked identity and confirmed testing details alongside pre-testing paperwork completeness.
• Handled ordering, receiving, storing, and transportation of COVID-19 supplies proficiently.
• Coordinated appointment scheduling and lab order creation seamlessly.
• Administered COVID-19 screenings while ensuring compliance with health protocols.

• Collaborated with registered nurse to execute delegated tasks according to patient needs.
• Delivered emotional support to patients and families during challenging situations.
• Monitored dietary habits, physical activity, and patient behaviors to assess overall well-being.

• Welcomed customers upon entry and exit to create a positive atmosphere.
• Delivered efficient checkout service while ensuring high-quality customer interactions.
• Maintained clean and organized checkout areas to enhance customer experience.
• Resolved customer complaints by offering guidance and relevant information.
• Cross-trained to support other customer service representatives as needed.
• Stocked shelves with merchandise when needed.

• Ensured excellent guest experiences by greeting and assisting attendees upon arrival.
• Controlled theatre access through ticket validation and guest direction.
• Observed auditoriums for optimal service conditions, such as audio-visual quality and atmosphere.
• Implemented age verification measures to restrict underage access to adult content.
• Conducted daily concession activities to maintain operational efficiency.
• Supported management by performing various assigned duties during events.