KADIE TIGHE

• Greeted and welcomed guests in accordance with standard operations.
• Established and maintained attentive, friendly, and courteous hospitality.
• Developed strong customer relationships and loyalty through effective communication.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Followed up with customers regarding overall satisfaction.
• Assisted with mentoring new employees during and after training.
• Met with regular and prospective customers to build long-term customer relationships and networks.
• Hired, trained and managed team of 6 Guest Services Representatives successfully.

• Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
• Built and managed team to keep daily operations running smoothly.
• Managed daily operations, including scheduling, ordering, and inventory control.
• Maintained compliance with all local health and safety regulations.
• Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
• Managed staffing levels according to business needs while maintaining labor costs within budget limits.
• Monitored daily operations, including cash handling procedures and staff performance reviews.
• Recruited, hired and trained new members of bar staff.
• Utilized POS systems to track sales activity and analyze trends in order to maximize profits.
• Maintained positive relationships with suppliers by promptly responding to inquiries or requests.
• Provided exceptional customer service at all times, resolving complaints quickly and professionally.

• Memorized menu to help diners make informed meal choices.
• Jotted down customer orders and promptly delivered food and drinks.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Delivered quality customer service to staff and customers.
• Optimized office policies, meeting internal needs while upholding organizational standards.
• Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
• Created and reviewed schedules, maintaining staffing levels to meet service goals.
• Fostered relationships with Customers.
• Conducted performance reviews for staff employees.
• Did payroll, customer invoices, and Advertising.

• Built trust with customers through personalized conversations.
• Managed and resolved issues with customers during calls by following determined script.
• Communicated product features, advantages, and benefits to customers.
• Developed and maintained strong customer relationships.
• Developed targeted campaigns to drive customer engagement and close sales opportunities.
• Followed prepared sales script to provide accurate information about products price, features, and benefits.
• Consistently exceeded weekly and monthly sales goals.
• Sold additional services by recognizing opportunities to up-sell accounts.

Recommended, select and help locate and obtained merchandise based on customer needs and desires.

• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Placed special orders, submitted online orders or contacted other stores to find desired items.
• Described merchandise and explained use, operation and care of merchandise to customers.
• Computed sales prices, total purchases and received and processed cash and credit payment.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Answered questions regarding store and merchandise.
• Maintained records related to sales.
• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.