Kadie Wilkins
Tyler,TX
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Hobby Lobby. Skilled in customer service and problem-solving, I excel in multi-tasking and collaboration, significantly improving operational outcomes. Achieved a notable increase in repeat business through exceptional relationship-building and adherence to company policies.
Overview
15
15
years of professional experience
Work History
Leather Worker
Ras Cade Saddlery
11.2023 - 07.2024
- Created dynamic patterns for new leather projects and completed high-quality repairs to deliver exceptional customer service and unique final products.
- Dyed pieces of leather to match other pieces and fit customer specifications.
- Leveraged patterns or outlines to cut out parts using knives, shears or machine presses.
- Completed preventive and routine maintenance on gear to maintain accuracy and effectiveness of tools.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Hobby Lobby
09.2021 - 06.2023
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Tyler Junior College Bookstore
07.2021 - 09.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Home Depot
03.2021 - 07.2021
- Moved from cashier to an appliance sales associate.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Generated new sales leads to achieve and exceed monthly sales goals.
Cashier
Ellis Mercantile Boutique
03.2021 - 03.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Marketing Assistant
JC's Distributor
09.2020 - 03.2021
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Updated spreadsheets with statistical, financial and non-financial information.
- Tracked marketing efforts to monitor results in real-time.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Conducted thorough research to construct creative and fresh ideas.
- Researched and evaluated potential new markets and products.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Established and managed relationships with external data providers and research vendors.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Utilized specialized software to capture and process data.
- Created customized marketing materials to increase product awareness.
- Assisted sales department with current clients and their needs corresponding via telephone or email.
- Observed incoming products and packed products for shipping.
Key Holder
Fat Dogs Liquor Store
09.2019 - 08.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Was TABC Certified
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Cashier
Kidd Jones Gas Station
02.2018 - 09.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
San Pedro's Mexican Resturaunt
07.2017 - 02.2018
- Coordinated with General Manager in different operational issues and promotional activities.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored key performance metrics to identify areas for improvement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Sales Agent
World Class Getaways
04.2017 - 07.2017
- Explained features and advantages of vacation products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Receptionist
The Villages Resort
02.2016 - 02.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Waitress
San Pedro's Mexican Restaruant
02.2015 - 02.2016
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Kidd Jones Gas Station
01.2014 - 07.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
Front Desk Receptionist
Xtc Fitness & Sports
08.2013 - 12.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Teacher's Aide
Brownsboro High School
08.2010 - 06.2011
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Graded assignments and reported individual progress to teacher.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books and materials.
Cashier
Y's Hometown Foods
01.2010 - 06.2011
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business
Tyler Junior College
Tyler, TX12.2024
High School Diploma -
Brownsboro High School
Brownsboro, TX06.2011
Skills
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Money Handling
- Outgoing Personality
- Stocking and Receiving
- Merchandising knowledge
- Cleaning techniques
- Policy and Procedure Adherence
Timeline
Leather Worker
Ras Cade Saddlery
11.2023 - 07.2024
Sales Associate
Hobby Lobby
09.2021 - 06.2023
Cashier
Tyler Junior College Bookstore
07.2021 - 09.2021
Sales Associate
Home Depot
03.2021 - 07.2021
Cashier
Ellis Mercantile Boutique
03.2021 - 03.2021
Marketing Assistant
JC's Distributor
09.2020 - 03.2021
Key Holder
Fat Dogs Liquor Store
09.2019 - 08.2020
Cashier
Kidd Jones Gas Station
02.2018 - 09.2019
Assistant Manager
San Pedro's Mexican Resturaunt
07.2017 - 02.2018
Sales Agent
World Class Getaways
04.2017 - 07.2017
Receptionist
The Villages Resort
02.2016 - 02.2017
Waitress
San Pedro's Mexican Restaruant
02.2015 - 02.2016
Cashier
Kidd Jones Gas Station
01.2014 - 07.2015
Front Desk Receptionist
Xtc Fitness & Sports
08.2013 - 12.2013
Teacher's Aide
Brownsboro High School
08.2010 - 06.2011
Cashier
Y's Hometown Foods
01.2010 - 06.2011
Associate of Arts - Business
Tyler Junior College
High School Diploma -
Brownsboro High School
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