Kadie Lee Hutterer
Clovis,CA
Overview
5
5
years of professional experience
Work History
Support & Referral Specialist
Center for Community Resources
07.2022 - Current
- Assisted consumers with developing healthy coping skills to manage stressors.
- Managed approximately 25 incoming calls and emails per day from callers and co-workers.
- Developed positive relationships with consumers by providing a safe, supportive environment.
- Assisted callers who are experiencing a crisis by connecting them with resources and their local county crisis.
- Educated clients on available community resources that could enhance their quality of life.
- Provide timely and reliable emotional support and coping skills.
- Attended training focused on best practices for working with individuals experiencing mental health issues.
- Actively listened and responded empathetically when interacting with clients.
- Researched relevant topics related to mental health services or treatments.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
Diagnostic Medical Sonography Student
South Hills School of Business & Technology
11.2021 - 05.2022
- Performed abdominal and obstetric sonography studies on patients using ultrasound equipment.
- Identified anatomical landmarks to aid in proper image acquisition techniques.
- Demonstrated proficiency in a variety of scanning modalities including abdominal, vascular, small parts, OB and GYN and breast imaging.
- Maintained competency with current technology advancements by attending continuing education courses or seminars.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
Personal Care Assistant
Whitehall Manor
06.2019 - 08.2019
- Employed compassionate care when providing personal hygiene services to individuals requiring assistance.
- I would be responsible for bathing, feeding, and interacting 12-16 residents each day.
- Responded to resident dining needs and assisted with feeding.
- Assisted in maintaining a clean, safe environment by following infection control policies and procedures.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Developed meaningful relationships with patients through active listening and conversation.
Education
Bachelor of Science - Medical Imaging
Bloomsburg University
Bloomsburg, PA05.2022
Skills
- Experienced Remote Worker
- HIPAA Compliant
- Proficient in Microsoft Office
- Stress Management
- Multitasker
- Friendly And Professional
- Decisive Decision-Making
- Self-Motivated
- Fast Learner
- Critical thinker
- Level-Headed Under Stress
- Documentation Skills
- Inbound Call Management
- Medical terminology knowledge
References
- Jill Reese - Support & Referral Program Manager - Direct Supervisor (814-441-5171)
- Bryant Rodriguez - Co-worker (484-387-4879)
Additional Information
- I bring one year of expertise from a call center environment and another year of experience in remote work.
- In order to maintain up-to-date with new knowledge and skills to provide support to callers, it is required of me to complete 40 hours of training each year of topics related to mental health.
- On average, I answer around 250-300 calls per month.
- My typing speed is 50 wpm
- I have experience working during the dayshift, evening, and overnight shift.
- For the last two years I have consistently picked up overtime and provided coverage when needed.
Timeline
Support & Referral Specialist
Center for Community Resources
07.2022 - Current
Diagnostic Medical Sonography Student
South Hills School of Business & Technology
11.2021 - 05.2022
Personal Care Assistant
Whitehall Manor
06.2019 - 08.2019
Bachelor of Science - Medical Imaging
Bloomsburg University
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