Kadija Baker
Professional
Hyattsville,Maryland
Summary
With a strong educational background in Digital Forensics & Cyber Investigations, Criminal Justice & Law for Business coupled with Banking and Managerial experience, I strive to reach the pinnacle of success in both my career and academia. I am organized and detailed and I am equipped with superior communication skills both verbal and written. I have a sense of accountability, remarkable interpersonal skills and the aptitude to perform well in varying situations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Bank Assistant Manager
PNC
4 2022 - Current
- Develop and implement sales strategies to meet or exceed performance targets
- Foster relationships with key clients and partners to expand business opportunities
- Identify and capitalize on new market trends and growth areas
- Lead by example, promoting a positive and inclusive work environment
- Collaborate with other departments to achieve shared goals and objectives
- Develop and mentor team members to enhance skills and performance
- Analyze financial data and market trends to inform business decisions
- Prepare and present reports to senior management, highlighting performance and areas for improvement
- Oversee daily branch operations, ensuring efficiency and compliance with policies
- Supervise and coach a team of banking professionals to achieve excellence
- Implement process improvements to enhance customer satisfaction and productivity
Branch Ambassador
Capital One
08.2018 - 02.2022
- Prepare required reports including suspicious activity reports by following regulations and time limitations
- Perform the opening of the follow accounts: Business, Trust, Estate, Guardianship, Personal Checking & Savings
- Develop valuable relationships with every customer to build rapport and grow brand awareness
- Rated as 'consistently exceeds expectations', on every mid-year and annual review
- Provide Notary Services for clients
- Appointed branch point of contact for operations and the 'well managed' bank competency
- Analyze and determine client's needs while providing exceptional customer service.
Teller II
Truist
03.2017 - 08.2018
- Established and maintained exceptionally high standards in all areas to aid in successfully passing internal audits
- Consistently exceeded all sales goals and corporate expectations
- Interact with clients while processing withdrawals, deposits, transfers and monitoring fraud
- Keeping client's information confidential
- Consistently awarded for top teller performance results in key performance metrics at quarterly recognition conferences
- Comply and stay up to date with applicable laws and regulations
- Build relationships and rapport through strong client interaction
- Ensure all audits and security policies and procedures are followed in accordance with bank policy and federal regulations.
Sales Manager
The Caribbean Market
02.2015 - 03.2017
- Lead and develop a team of 10 associates in a retail environment and established high standards in all areas
- Help led the store to increase sales and revenue by adopting new core metrics
- Revised the sales decline and lifted the location to the top international retail store in the region
- Greatly improved service levels - drove customer satisfaction survey scores to near perfect
- Administered new hire paperwork, conducted training and orientation classes
- Strengthened inventory management and loss prevention practices
- Oversaw every event from conception to execution and received tremendous praise from the market manager
- Maintained merchandising, maintenance, and overall visual presentation.
Education
Master's Degree - Digital Forensics and Cyber Investigations
University of Maryland Global Campus
01.2023 - Current
Bachelor's Degree - Criminal Justice with a minor in Law for Business
University of Maryland Global Campus
01.2019 - 05.2023
Skills
Strong Communication & Presentation Skills
Sales and negotiation
Analytical Skills
Relationship Building
Critical Thinking
Problem Solving
Proficient with Microsoft Office
Excellent verbal and written communication skills
Great planning and research skills
Great analytical skills
Languages
English
Full Professional
Timeline
Master's Degree - Digital Forensics and Cyber Investigations
University of Maryland Global Campus
01.2023 - Current
Bachelor's Degree - Criminal Justice with a minor in Law for Business
University of Maryland Global Campus
01.2019 - 05.2023
Branch Ambassador
Capital One
08.2018 - 02.2022
Teller II
Truist
03.2017 - 08.2018
Sales Manager
The Caribbean Market
02.2015 - 03.2017
Bank Assistant Manager
PNC
4 2022 - Current
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