Kadija Hydara
Union City
Summary
Information Technology student currently pursuing a certification in IT Operations and Leadership Fundamentals, with hands-on experience in customer service, safety, and accessibility support in a fast-paced airport environment. Strong communicator with proven problem-solving skills and a growing foundation in IT operations and technical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
TBI Airport Management
01.2024 - Current
- Provide high-quality customer service to airport passengers.
- Assist passengers through security checkpoints, boarding processes, and airport navigation.
- Collaborate with airline staff, TSA, security teams, and medical personnel to support passenger safety and coordination.
- Communicate effectively with families and caregivers to ensure smooth travel arrangements.
- Identify and report accessibility or safety concerns within airport facilities, advocating for passenger needs while following airport policies and safety protocols.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Parking Courtesy Officer
All N1 Security Services
09.2023 - 01.2024
- Conduct routine patrols of airport parking facilities every 30–60 minutes to maintain safety and security.
- Monitor for theft, vandalism, accidents, disturbances, and unsafe conditions, reporting incidents to management
- Maintain a visible security presence to deter unauthorized activity and ensure compliance with airport regulations.
- Assist visitors and staff by providing directions, information, and support as needed.
- Developed reports detailing incidents, contributing to improved safety strategies.
Customer Service Representative
All N1 Security Services
01.2022 - 06.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining professionalism and empathy toward customers.
- Controlled traffic flow in and around airport security checkpoints to ensure passenger safety and efficiency.
- Assisted passengers with directions, questions, and general airport navigation.
- Provided special assistance to passengers requiring additional support.
- Monitored flight information display boards to assist passengers with travel updates.
- Reported safety hazards and operational concerns to management.
Server
Hojeij Branded Foods
02.2019 - 03.2020
- Food Service Worker
- Provided customer service in a fast-paced food service environment.
- Assisted with food preparation, cleanliness, and order accuracy.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to communicate orders accurately and maintain workflow efficiency.
- Served food and beverages promptly with focused attention to customer needs.
Education
IT Operations & Leadership Fundamentals - Information Technology
Colorado State University
Fort Collins, CO03-2026
High school diploma -
North Clayton High School
Atlanta, GA05.2020
Skills
- Communication & Interpersonal Skills
- Customer service
- Problem Solving & Conflict Resolution
- Emotional Intelligence & Adaptability
- Organization & Time Management
- Safety & Policy Compliance
- Basic Technical Support Knowledge
- Reliability & Team Collaboration
Certification
- Technical Support Fundamentals Certification, Present
- Driver's License, Present
Personal Information
- Driving License: Present
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Agent
TBI Airport Management
01.2024 - Current
Parking Courtesy Officer
All N1 Security Services
09.2023 - 01.2024
Customer Service Representative
All N1 Security Services
01.2022 - 06.2023
Server
Hojeij Branded Foods
02.2019 - 03.2020
IT Operations & Leadership Fundamentals - Information Technology
Colorado State University
High school diploma -
North Clayton High School