Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern
Generic

Kadija Turner

Clifton Park

Summary

Dedicated professional with a proactive approach to identifying optimal solutions. Skilled in handling tasks independently and collaboratively within a team, showcasing a highly organized work style. Passionate advocate for individuals in need, committed to delivering top-notch service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Healthcare Program Specialist

Staffing Solutions Organization
10.2024 - Current
  • Participate in the development of the program and policies related to loan repayment grant funding opportunities which incentivize nurses practice in underserved areas of New York State
  • Develop and maintain listservs,tracking databases and grant applications.
  • Review grant applications and supporting documentation. Evaluate if all mandatory information and documentation has been received from applicants
  • Communicate with stakeholders and applicants to share and receive required information. Provide status updates and reports.
  • Work on a team with Department of Health and other State agency colleagues to award grants to nurses and facilities. Participate in meetings and debriefings.
  • Create contract documents in the Statewide Financial System and provide ongoing technical assistance to awardees.
  • Participate in program evaluation and improvement. Participate in evolving policy development and best practices.
  • Participate in activities that support the program,stakeholders,applications,and grantees.

Leave of Absence Coordinator

SEDGWICK
06.2023 - 10.2024
  • Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
  • Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.
  • Communication decisions and on-going expectations with claimants and clients.
  • Maintain professional clients relationships.
  • Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
  • Maintained accurate records of employee leaves, ensuring proper payment adjustments were made according to company policy.

Health Advisor

UNITEDHEALTHCARE
03.2023 - 06.2023
  • Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions.
  • Stayed up to date on latest plans, products and services for different types of customers.
  • Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
  • Researched and corrected customer issues in areas such as plan benefits, coverage eligibility and claims processes.

Dmv Customer Representative

NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES
10.2021 - 01.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Patient Registration Associate

ST. PETERS TROY Pulmonary
06.2018 - 10.2021
  • Communicates directly with patients and/or families, either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility benefits.
  • Meet needs of physicians and other treating team members, with timely retrievals of patient medical records.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Registered patients using proper daily procedure and fully compliant ICD-10 and CPT code.
  • Politely and personally welcomed incoming clients and offered seats prior to beginning registration process.
  • Assisted in training new Patient Registration Associates, sharing best practices and company protocols.

Education

Associate of Applied Science -

Bryant & Stratton College
05.2017

Skills

  • Exceptional customer service
  • Detail-oriented efficiency
  • Efficient data input
  • Call Documentation
  • Experience with CRM applications
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Epic
  • Proficient in healthcare administrative processes
  • Office administration
  • Microsoft office
  • Grant reporting

Certification

  • Certified Nursing Assistant
  • 05/2010 to 07/2015
  • Diamond Hill, Troy, NY

Timeline

Senior Healthcare Program Specialist

Staffing Solutions Organization
10.2024 - Current

Leave of Absence Coordinator

SEDGWICK
06.2023 - 10.2024

Health Advisor

UNITEDHEALTHCARE
03.2023 - 06.2023

Dmv Customer Representative

NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES
10.2021 - 01.2023

Patient Registration Associate

ST. PETERS TROY Pulmonary
06.2018 - 10.2021

Associate of Applied Science -

Bryant & Stratton College

Intern

  • Entered data into system
  • Planned fundraisers
  • Completed administrative tasks
  • Kidney FOUNDATION, Albany, NY
  • 12/2016 to 05/2017

Similar Profiles

CREATE PROFILE