Kadijah Arnold

Customer Service Agent with 3 plus years of experience enhancing customer satisfaction and retention through strategic process improvements and effective CRM management. Demonstrates strong skills in data analysis and team collaboration, consistently achieving high satisfaction scores and reducing response times. Committed to leveraging expertise in conflict resolution and customer retention to drive exceptional service quality and efficiency.

• Resolved customer inquiries, achieving high satisfaction scores and enhancing team efficiency.
• Managed customer accounts, increasing retention rates through effective communication.
• Analyzed service feedback, implementing improvements that boosted service quality.
• Collaborated with team members to streamline processes, reducing response times.
• Addressed complex issues, leading to measurable improvements in customer loyalty.
• Handled customer inquiries, resolving issues swiftly to enhance satisfaction and retention.
• Achieved top customer satisfaction scores, consistently exceeding service targets.
• Utilized CRM software to track interactions, improving response efficiency.
• Analyzed call data to identify trends, contributing to process improvements.
• Collaborated with team to implement solutions, boosting overall service quality.
• Optimized customer interactions, driving satisfaction scores above target and enhancing retention rates through swift issue resolution and proactive engagement.
• Processed medical claims with precision, ensuring timely and accurate reimbursements.
• Resolved complex claim issues, enhancing service efficiency and client satisfaction.
• Collaborated with healthcare providers, improving claim processing speed by 12%.
• Utilized analytical skills to identify claim discrepancies, reducing errors significantly.
• Contributed to team efforts, achieving a 9% increase in overall claim approval rates.
• Streamlined claim processing workflows, reducing turnaround time and enhancing customer satisfaction.
• Consistently met and exceeded performance targets.