Kadijah Lowery
El Dorado,AR
Summary
Driven Assistant Manager at Dollar Tree with a proven track record in strategic planning and staff development. Excelled in fostering team motivation and mastering retail operations management, contributing to significant business growth. Skilled in customer relationship management and financial oversight, consistently enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollar Tree
12.2023 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Wireless Sales Associate
Verizon
10.2021 - 11.2023
- Guided customers to quickly locate merchandise in showroom.
- Tracked and recorded department inventory of products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted and supported training of new sales associates.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Teller
First Financial Bank
08.2018 - 11.2021
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Diploma - General Studies
El Dorado High School
El Dorado, ARSkills
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Retail Operations Management
- Strategic Planning
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost Control
- Project Management
- Financial Management
- Budgeting and finance
- Business Administration
- Schedule oversight
Timeline
Assistant Manager
Dollar Tree
12.2023 - Current
Wireless Sales Associate
Verizon
10.2021 - 11.2023
Teller
First Financial Bank
08.2018 - 11.2021
Diploma - General Studies
El Dorado High School
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