Kadijah Sharpe
Virginia Beach,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Spark Driver
01.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Patient Service Representative
MCV Medical Center
05.2018 - 06.2023
- Advised patients on available services and community resources, based on current information
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Verified insurance eligibility, referral authorization and financial education
- Scheduled appointments for patients based on provider availability and patient preferences
- Built and maintained strong team relationships, fostering positive work environment
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Temp-Work From Home Agent
UPS Freight
10.2019 - 12.2021
- Assisted in training new virtual customer service representatives on company policies, procedures, and best practices
- Managed high-pressure situations calmly while maintaining professionalism
- Maintained accurate records of customer interactions, transactions, and comments in CRM software
- Communicated with drivers to provide route information, delivery schedules, and updates on traffic or weather conditions
- Implemented safety measures within dispatch center to minimize workplace hazards and promote safe work environment
- Ensured compliance with relevant transportation regulations such as hours of service rules or vehicle weight restrictions.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Care Manager
Sunrise Senior Living
02.2015 - 09.2018
- Assisted patients and families with accessing resources identified to support outcomes
- Fostered compassionate care delivery, leveraging experience with case management, discharge planning and patient education
- Verified patient progress towards desired outcomes by continuously monitoring patient care
- Identified and mitigated potential health and safety concerns and developed patient-centered plans of care
- Facilitated support groups for caregivers or family members dealing with challenges of caring for loved ones with chronic illnesses or disabilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Housekeeper (part Time)
The Memory Center
01.2015 - 05.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Education
Business Administration - Business Management
J. Sargent Reynolds
Richmond, Virginia11.2027
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient Intake
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
Timeline
Delivery Driver
Spark Driver
01.2023 - 07.2024
Temp-Work From Home Agent
UPS Freight
10.2019 - 12.2021
Patient Service Representative
MCV Medical Center
05.2018 - 06.2023
Care Manager
Sunrise Senior Living
02.2015 - 09.2018
Housekeeper (part Time)
The Memory Center
01.2015 - 05.2018
Business Administration - Business Management
J. Sargent Reynolds
Similar Profiles
Josue Magdiel VasquezJosue Magdiel Vasquez
delivery and driver reside share at spark driver, Uber and lift driverdelivery and driver reside share at spark driver, Uber and lift driver
Amanda BrownAmanda Brown
Delivery Driver at Spark DriverDelivery Driver at Spark Driver
Leonardo SiviraLeonardo Sivira
Driver at Spark DriverDriver at Spark Driver
Aramirka Yarisbel Nin VillarAramirka Yarisbel Nin Villar
Delivery Driver at Spark DriverDelivery Driver at Spark Driver
Kimberly MattosKimberly Mattos
Accountant III at City of Virginia BeachAccountant III at City of Virginia Beach