Kadijha Pettiford
McKinney
Summary
A motivated and thriving representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
9
9
years of professional experience
Work History
Credit Collections Representative
WEX Bank
WFH
09.2023 - Current
- Accepted and processed customer payments and applied toward account balances.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Received payments and posted amounts to customer accounts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Fraud Prevention Specialist
JPMorgan Chase
Plano
05.2022 - 07.2023
- Assessed the effectiveness of current anti-fraud measures by evaluating performance metrics such as false positive rates or average time taken for investigations.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Documented investigative findings in reports.
- Investigated potential fraud cases by gathering and analyzing customer data.
Account Specialist
CCM Auto Finance
Richardson
12.2020 - 03.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Certified Collector
Westlake Financial Services
Dallas
02.2018 - 10.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Used scripted conversation prompts to convey current account information and obtain payments.
Call Center Representative/Customer Service
ELEAD1ONE/Fresh Beginnings
Valdosta
10.2016 - 01.2018
- My job was to speak with customers over the phone while surveying them about their visit to car dealerships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2015
Skills
- Financial Documentation
- Persuasive Negotiations
- Collection Processes
- Negotiation and Resolution
- Customer Service
- Microsoft Office
- Data Entry
- Good listening skills
- Decision Making
- Excellent work ethic
- Payment Scheduling
- Credit and Collections
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Relocation
Willing to relocate: Anywhere
Languages
English
Professional
References
References available upon request.
Timeline
Credit Collections Representative
WEX Bank
09.2023 - Current
Fraud Prevention Specialist
JPMorgan Chase
05.2022 - 07.2023
Account Specialist
CCM Auto Finance
12.2020 - 03.2022
Certified Collector
Westlake Financial Services
02.2018 - 10.2020
Call Center Representative/Customer Service
ELEAD1ONE/Fresh Beginnings
10.2016 - 01.2018
High School Diploma -
Valdosta High School
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