Kadin Swensen
Scottsdale,AZ
Summary
Hardworking Student & Mother offering extensive work experience and knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Receptionist
El Dorado Animal Hospital
07.2024 - Current
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed Cash & Balances Spreadsheet
- Placed prescription requests and authorized certain prescription foods and medications.
- Maintained current and accurate medical records for patients.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Barista
Odysea Aquarium- Starbucks
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
Swim Instructor
Aqua Tots- Old Town
12.2022 - 05.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Demonstrated proper form and technique to prevent injury.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught students pool and water safety guidelines.
- Developed and implemented lesson plans based on individual student needs.
- Taught parent-infant classes to adolescent classes
Customer Service Manager
Smiths Food And Drug
02.2022 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Kennel Technician
Ridgeview Veterinary Clinic
10.2017 - 11.2018
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Assisted in animal-restraint, using various techniques for successful outcome.
- Followed pet care instructions for dietary needs and medication regimens.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with upper management when safety issues arose, or modifications needed to be made.
Babysitting
Jamie Sweers
05.2015 - 08.2017
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications by following strict instructions from parents.
- Reassured children when upset providing emotional support and stability.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from activities using personal or family vehicle.
- Taught children basic life skills, manners and personal hygiene.
- Identified warning signs of emotional and developmental problems in children.
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Monitored children's play activities to verify safety.
Education
Classes For B.S. - Marine Biology/Biological Sciences
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2030
High School Diploma -
Los Alamos High School
Los Alamos, NM05-2020
Skills
- Multitasking/Attention to Detail
- Staff management
- Animal Care
- Water Safety & Coaching
- Conflict Resolution
- Intuitive
Timeline
Receptionist
El Dorado Animal Hospital
07.2024 - Current
Barista
Odysea Aquarium- Starbucks
05.2023 - Current
Swim Instructor
Aqua Tots- Old Town
12.2022 - 05.2023
Customer Service Manager
Smiths Food And Drug
02.2022 - 07.2022
Kennel Technician
Ridgeview Veterinary Clinic
10.2017 - 11.2018
Babysitting
Jamie Sweers
05.2015 - 08.2017
Classes For B.S. - Marine Biology/Biological Sciences
Maricopa Community Colleges, Rio Salado Community College
High School Diploma -
Los Alamos High School
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