Kadisha Mitchell
Brooklyn,United States
Summary
Detailed-orientated Inbound and Outbound Call Center Representative with over 5 years of experience, providing high quality service to callers, and working effectively to address and meet all customer needs. Works to keep and increase customer satisfaction by meeting and exceeding all sales goals through attentiveness, individualized service and concise communication.
Overview
9
9
years of professional experience
Work History
Call Center Agent
EHE Health
City, New York
02.2023 - Current
- Making outbound calls to eligible patients to schedule Annual Physical Exams
- Receive inbound calls for appointment requests or changes
- Submit email inquiries for ancillary bookings
- Educate patients on the EHE product and its benefits
Call Center Agent
United Federation Of Teachers
New York, NY
10.2021 - 01.2023
- · Served as a trusted resource for NYC DOE service and retired teachers, providing guidance on medical coverage, welfare benefits, and retirement options.
- · Handled sensitive information with discretion, ensuring confidentiality and compliance with organizational standards.
- · Developed and implemented customer service initiatives that led to a 20% improvement in client satisfaction scores, fostering trust and positive relationships.
HR Assistant Volunteer
Kings County Hospital
Brooklyn, NY
03.2022 - 09.2022
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Prepared and set up new employee orientations.
- Coordinated training schedules and filed crucial administrative paperwork.
Ride Call Center Agent
Access A Ride
Queens, NY
03.2018 - 08.2021
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Scheduled bookings for passengers . locate their pick up vehicle, and assist them with any inconvenience they might face on their trip.
Remote Call Center Representative
Unemployment Insurance (MA)
Brooklyn, NY
04.2017 - 08.2018
- Interview claimants and Provide assistance with filing Unemployment Insurance claims for Massachusetts
- Performed careful reviews of applicant data, provide updates in regards to appeals and payment status, Verify Eligibility.
Field Service Representative
Amnesty International New York City
03.2016 - 02.2017
- Provide information to individuals about Human rights violations and worldly issues
- Persuade people to join and become monthly donors to help save lives and meeting quota
Education
B.S - Human Resource Management
Capella University Minneapolis
12-2024
Associate of Applied Science - General Management
CUNY Borough of ManhattanCommunity College
New York, NY08.2020
High School Diploma -
Progress High School for Professional
Careers
08.2013
Skills
- Customer Service
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Call Center
Linked In
Linked In:www.linkedin.com/in/kadisha-mitchell-a2bba2105
Timeline
Call Center Agent
EHE Health
02.2023 - Current
HR Assistant Volunteer
Kings County Hospital
03.2022 - 09.2022
Call Center Agent
United Federation Of Teachers
10.2021 - 01.2023
Ride Call Center Agent
Access A Ride
03.2018 - 08.2021
Remote Call Center Representative
Unemployment Insurance (MA)
04.2017 - 08.2018
Field Service Representative
Amnesty International New York City
03.2016 - 02.2017
B.S - Human Resource Management
Capella University Minneapolis
Associate of Applied Science - General Management
CUNY Borough of ManhattanCommunity College
High School Diploma -
Progress High School for Professional
Careers
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