Kadisha R. Tann
Jamaica
Summary
Seeking a challenging position with a growing company that will enable me to apply my skills and be an important asset to the company. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
27
27
years of professional experience
Work History
Customer Service Representative Team Lead
Aramex
06.2017 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Customer Service Representative
Aramex
06.2017 - Current
- Input sender and receiver information into the computer Inspect all packages that are received coming off of the belt Send packages that are checked to their next destination Certain items cannot be sent overseas to foreign countries.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Addressed customer service inquiries quickly and accurately.
- Uphold privacy and security requirements established by federal government regulatory agencies.
Merchandise Associate
Target
11.2016 - 01.2017
- Unloading and unpacking the boxes from the pallet Separating the clothes onto different racks and shopping carts for toddlers, babies, boys, girls, women and men sections Replenish the sales floor for the next business day.
- Kept work areas professional, organized and clean at all times.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Customer Service Rep
New York University Bookstore
01.2016 - 10.2016
- Was responsible for handling cash and credit cards sales from students and another guest that came into the bookstore.
- Help students and guest find textbooks and other literature that was sold in the bookstore Folding and hanging clothing that are in the different sections.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Customer Service Rep
The Parking Spot
10.2012 - 11.2015
- Responsible for handling cash and credit card sales Provide customers access to park their vehicles at our long term parking facility and send shuttle vans to drop off and pick up customers at the airport from the different terminals for the different airlines Give directions back to the airport or the various highways to get and other parts of New York City.
- Addressed customer service inquiries quickly and accurately.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
Guest Services/Event Staff
Crowd Management of Florida - NYC/CMI
08.2012 - 09.2012
- Follow all company operating procedures and all company policies Event staff employee provides general support for events including ticket taking, ushering, guest services and parking services the functions are only those which do not require the employee to be licensed as a security guard in the state that they are working.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Traffic Enforcement Agent
New York City Police Department
02.2009 - 01.2010
- Enforcing New York State and New York City traffic laws.
- Assist motorist and pedestrians traveling through NYC.
- Writing summons for motorist who are in violation of traffic laws.
- Directed pedestrians across busy streets and around construction sites.
Security Guard
Securitas Security Services USA, Inc
10.2005 - 04.2006
- Responsible for patrolling and keeping the records of all security incidents.
- Responsible for providing security services for residents and visitor, ensure the security of the building, residents and visitors.
- Inform and warned violators of rule infractions such as carrying forbidden things, smoking, and loitering.
- Respond to as directed by policies.
- Report irregularities like security doors left unlocked and leaking water pipes, etc.
Copy Center Specialist
Staples, Office Superstore
10.1998 - 10.2004
- Prepare documents for fortune 500 companies, lawyers and school teachers.
- Place orders for business cards, stamps, envelopes, letterhead, and carbonless forms.
- Responsible for all the credit card and cash transactions.
- Responsible for balanced cash draw at close of shift.
- Daily closed store properly and secured building.
Education
Bachelor of Science - Criminal Justice Administration Management
University of Phoenix
Phoenix, AZ01.2013
Associate of Arts - Criminal Justice/Paralegal
Axia College University of Phoenix
Phoenix, AZ01.2011
Associate of Arts - Business Administration and Management
Tidewater Tech
Norfolk, VA01.1997
Skills
- Proficiency in WordPerfect, Microsoft Office 2007, Lotus 123
- Introduction to DOS 6 Windows 311, Database Management: dBase IV, Machine Transcription, Manual and Computerized Accounting, and Internet
- Computerized Accounting
- Business cards
- Handling cash
- Database Management
- DBase IV
- Doors
- DOS 6
- Forms
- Inspect
- Lotus 123
- Access
- Proficient in Microsoft Office
- Windows 31
- Policies
- Sales
- Transcription
- Typing 50wpm
- WordPerfect
- Credit card payment processing
- Quality control
- Proficient in office equipment
- Versatile team participant
- Office support services
- Problem-solving abilities
- Microsoft Office expertise
- Quality assurance controls
- Courteous demeanor
- Team management
- Data entry
- Regulatory compliance
- Customer service
- Attention to detail
- Excellent communication
- Effective communication
Timeline
Customer Service Representative Team Lead
Aramex
06.2017 - Current
Customer Service Representative
Aramex
06.2017 - Current
Merchandise Associate
Target
11.2016 - 01.2017
Customer Service Rep
New York University Bookstore
01.2016 - 10.2016
Customer Service Rep
The Parking Spot
10.2012 - 11.2015
Guest Services/Event Staff
Crowd Management of Florida - NYC/CMI
08.2012 - 09.2012
Traffic Enforcement Agent
New York City Police Department
02.2009 - 01.2010
Security Guard
Securitas Security Services USA, Inc
10.2005 - 04.2006
Copy Center Specialist
Staples, Office Superstore
10.1998 - 10.2004
Associate of Arts - Criminal Justice/Paralegal
Axia College University of Phoenix
Associate of Arts - Business Administration and Management
Tidewater Tech
Bachelor of Science - Criminal Justice Administration Management
University of Phoenix
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