Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

KADRA LEWNO

Lakewood,Colorado

Summary

Productive Relationship Manager with excellent skills in customer service, office management, and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. I am a dedicated and hard working professional who shows drive in any work I preform.

Overview

10
years of professional experience
1
Certification

Work History

Google - Pixel for Business

Territory Relationship Manager
02.2023 - 04.2024

Job overview

  • Managed 8 Territory states to train, enable, and support Pixel sales in the business market, specific to Verizon
  • Analyzed monthly reports in local CRM for sales leverage gaps and opportunities.
  • Supported sales team efforts in closing deals, providing technical expertise on carrier offerings and capabilities.
  • Conducted regular account reviews to identify improvement areas and implemented action plans to address identified gaps in service delivery.
  • Analyzed monthly sales trends to implement identified sales processes and improvement changes.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Delivered reliable administrative support to executive staff members, preparing meeting materials, taking minutes during meetings, and following up on action items as required.
  • Monitored daily tracking of open opportunities and compliance items.
  • Improved client engagement strategies, leading to marked increase in client referrals and network expansion.
  • Kept high average of performance evaluations.

BlueCore Solar LLC

Administrator - Contracted Marketing
08.2022 - 02.2023

Job overview

  • Completed intake for all upcoming jobs for the field with closeout reporting, daily.
  • Maintained personnel records and updated internal databases to support document management.
  • Built out a van inventory process to manage supplies budget and ensure the vans were fully stocked for our Solar Installers each week.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members. (Meta Workplace)
  • Managed scheduling for solar field staff to ensure optimal time management, productivity, and job completion
  • Showed and created mock designs for logo, merch, and business cards
  • Initiated steps for registering the business on Google business and detailed the importance of maintaining and being active on Google.
  • Detailed C2B and B2B marketing – in person, online through socials, website, word of mouth, paid ads

Verizon GoWireless

Office Administration - Social Media Marketing
03.2017 - 06.2022

Job overview

  • Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
  • Supported office tasks, such as scheduling maintenance requests, maintaining accurate filing systems, and processing payments.
  • Managed team schedules for 60 employees, ensuring adequate staffing levels for optimal call center operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Worked directly with the BBB and Attorney Generals office to remain in good standing.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for directors by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Researched current trends and best practices to develop innovative and impactful campaigns.
  • Managed all social incoming inquires and reviews for 800+ locations, across 7 platforms. (Facebook, Instagram, Twitter, Glassdoor, LinkedIn, Yelp, and Google)
  • Generated leads through the creation of compelling and shareable content for various digital channels.

Noodles and Company

Team member
07.2016 - 12.2016

Job overview

  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures

Arbys (US Beef Corp.)

Shift Leader
09.2015 - 04.2016

Job overview

  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times

Arbys (Bentley & Miller)

Team member
04.2015 - 09.2015

Job overview

  • Followed food safety procedures according to company policies and health and sanitation regulations

Bostons Sports Bar & Grill

Hostess
05.2014 - 09.2014

Job overview

  • Consistently provided professional, friendly and engaging service

Education

Goal Academy
Grand Junction

High School Diploma
05.2015

Skills

  • Relationship building and management
  • Data Entry
  • Software Knowledge (Microsoft Office, Salesforce, Google Workspace)
  • Scheduling and calendar management
  • Document Management
  • Training and coaching
  • Presentation Design
  • Facility Management
  • Office Management
  • Office Administration
  • Effective Multitasking
  • Attention to Detail

Certification

2021

Sprinklr Customer Service Platform Certified

2022

Google Fundamentals of Digital Marketing

2023

Google Retail Certified

2024

Android Enterprise Associate

Timeline

Territory Relationship Manager

Google - Pixel for Business
02.2023 - 04.2024

Administrator - Contracted Marketing

BlueCore Solar LLC
08.2022 - 02.2023

Office Administration - Social Media Marketing

Verizon GoWireless
03.2017 - 06.2022

Team member

Noodles and Company
07.2016 - 12.2016

Shift Leader

Arbys (US Beef Corp.)
09.2015 - 04.2016

Team member

Arbys (Bentley & Miller)
04.2015 - 09.2015

Hostess

Bostons Sports Bar & Grill
05.2014 - 09.2014

Goal Academy

High School Diploma

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KADRA LEWNO