Kadreanna Kloeker
Columbus
Summary
Dynamic management professional with a proven track record in overseeing branch operations and driving team performance to exceed business objectives. Expertise in strategic planning and effective leadership enhances operational efficiency while fostering a collaborative work environment that promotes high-performance results. Strong ability to cultivate lasting client relationships and implement successful financial strategies, ensuring sustainable growth and success. Recognized for reliability and adaptability, complemented by exceptional leadership and client relations skills.
Overview
5
5
years of professional experience
Work History
Branch Manager
Hertz
11.2021 - Current
- Manage daily operations for a high-volume, high-revenue branch.
- Lead, train, and supervise staff to ensure consistent and high-quality service standards.
- Oversee payroll and employee records with accuracy and compliance.
- Handle rentals, returns, reservations, and customer inquiries.
- Resolve customer issues quickly and professionally.
- Coordinate fleet availability, transfers, and maintenance.
- Build and maintain relationships with hotels, dealerships, and international clients.
- Led branch operations to enhance customer satisfaction and service efficiency.
- Developed and implemented training programs for staff to improve performance and service standards.
Head Of Department
Kohl's
08.2020 - 11.2021
- Led the daily operations of the Men’s department, including merchandising, inventory, and customer experience.
- Executed visual merchandising standards, floor sets, seasonal resets, and promotional displays to drive sales.
- Analyzed sales performance and adjusted product placement and promotions to meet department revenue goals.
- Managed inventory integrity through replenishment, price changes, signage, markdowns, and stock organization.
- Supervised and trained department associates on merchandising, customer service, and task execution.
- Provided elevated customer support and resolved escalated issues to ensure a positive shopping experience.
- Maintained fitting rooms and sales floor standards to ensure a clean, organized, and safe environment.
- Led department operations, ensuring alignment with company standards and policies.
- Developed and implemented strategic merchandising plans to enhance customer engagement.
Education
High School Diploma -
Shawnee High School
Springfield, OH06-2020
Skills
- Branch Operations Management
- Employee Training & Leadership
- Customer Service & Conflict Resolution
- Branch operations management
- Excellent time management skills
- Customer relationships
- Attention to detail
- Coaching and mentoring
Timeline
Branch Manager
Hertz
11.2021 - Current
Head Of Department
Kohl's
08.2020 - 11.2021
High School Diploma -
Shawnee High School