Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Fraud Account Supervisor
Chase Bank JP Morgan
01.2024 - Current
Streamlined internal processes for quicker response times, leading to more effective fraud mitigation efforts.
Supported law enforcement investigations as needed, providing detailed documentation and insight into suspected cases of fraud.
Consistently exceeded targets for case resolution times, contributing to overall improvements in departmental efficiency and effectiveness.
Enhanced team efficiency through regular training sessions and performance evaluations.
Implemented regular audits to ensure compliance with relevant regulations and internal policies surrounding account security.
Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Summarized all key information regarding investigation into detailed report for delivery to client.
Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
QA FAB OPERATOR
Snap Inc. via Bee Talent Solutions
02.2023 - 12.2023
Develop a QA framework that helps grow and produce an efficient production flow
Perform quality control inspections on incoming stock, in-process production, and finished goods to ensure they meet established specifications and standards
Conduct visual inspections, measurements, and functional tests on products
Document and report inspection results, including non-conformances, and assist in implementing corrective actions
Monitor production processes to identify potential areas for improvement and propose process optimization strategies
Assist in developing and updating quality control procedures and work instructions
Complete day to day admin duties
Book waste accurately into the waste system following the agreed process
Operate production test equipment on an as needed basis to support quality and reliability needs
Stage material for, load and unload, reliability environmental chambers as part of ongoing reliability testing.
QUALITY ASSURANCE INSPECTOR
Merck KGaA; EMD Electronics
12.2022 - 01.2023
Supports daily inspections and testing of components and assemblies in accordance to documented procedures and processes to support the overall quality assurance plan and policy
Supports daily and monthly tasks that affect continuous improvement plan
Perform receiving visual and dimensional measurement inspection of raw material components during receiving and first article
Processing internal and vendor notifications for manufacturing and supplier defects
Helium leak testing and gas purity analysis of equipment
Interpret and follow written and verbal work instructions, mechanical and electrical schematics and engineering mechanical and point to point wiring drawings
Support the ISO 9001-2015 program
Support internal audits and systematic site audits
Provide general support for the manufacturing, and quality teams in the form of problem solving and continuous improvement
Safely use hand tools including wrenches, sockets, crimp tools, Digital Volt / Ohm Meters, micrometers, gauges, and fixtures
Work in a clean area and cleanroom work environment, using proper PPE
Assist with setup and implementation of Samsung and Intel Audits
Assist with documentation review and rebranding of documents
Handle personal expenses in a proper manner and properly report expense reports in Concur
Assist office administration with event coordinating
Proficient in SAP, S/4 Hanna
Enter equipment in Preventative maintenance and calibrations
Creation and implementation of departmental JSA’s
Help develop competencies
Assist in different department areas within facility including design and engineering, documentation review, stockroom, and calibrations to ensure consistent brand messaging within the facility and integrated marketing efforts outside of the facility
Required to be on the production floor and present to provide oversight to manufacturing team
Performs manufacturing activities including but not limited to work functions to electromechanical assembly and disposable assemblies in a correct and timely manner
Maintains records and controlled room environment to comply with regulatory requirements such as GMP, cGMP, and SOPs
Provide in process testing to assure batches meet specification
Provide trainer to trainee training on new and revised procedures
Lead and monitor a team of 10-20 employees throughout various rotational shifts
Assist departments with batch record reviewing and supply reconciliation
Understand operations and contact appropriate support to ensure issues are appropriately resolved
Responsible for recommendations for process and system improvements
Identify process deviations and notify management
Other related duties as assigned or needed by management
Verify compliance to system specifications and record test results as required
Trouble shoot and collaborate with manufacturing to repair systems as necessary when system fails test
Supports internal and external audits
Coordinate all change orders through the electronic Quality Management System
Review submitted change orders to ensure required information is documented and determine appropriate approvers
Assist with the labeling and quarantining of all materials as required
Assist Quality Receiving and Inspection team with all delivered material prior to manufacturing release
Intern management; ensure all FDA guideline’s such as PPE, cGMP, and Quality are being followed in case of supervisor absence
Assist in the data entry of all daily end of shift reports for all manufacturing production rooms.
Administrative Assistant
COLOR ‘US’ KIDS LEARNING CENTER
11.2018 - 03.2020
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed office supplies inventory and placed orders when necessary.
Education
Bachelor’s in Psychology With Minor in Criminology - Social Sciences Education
University of West Georgia
Carrollton, GA
12.2020
Diploma -
Creekside High School
Fairburn, GA
01.2016
Certification in Fundamentals of Project Management -
Skills
Application of Six Sigma
Database Programming and SQL
Adaptability & Flexibility
Data-driven decision making
Conflict Resolution
Customer Service
Accomplishments
Academic Honor Roll
Top 10% Senior Class
Externships
Villa Rica Middle School/ Girl Power Mentorship Program, Carrollton, GA, Extern, 01/2020, 03/2020, Organize and lead activities for young girls struggling with disciplinary issues, Observe and evaluate behaviors, Communicate and connect with teacher and parents