Kadwin Edwards
Villa Rica,GA
Summary
Highly motivated and enthusiastic professional with 8.5 years of experience at Chick-Fil-A, including 5 years in leadership positions. Skilled in customer service and team development. Experienced problem solver with a strong drive for growth and improvement. Strategic planner with a passion for personal and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Chick-Fil-A
Villa Rica
01.2017
- Provided exceptional customer service with every transaction
- Focused on front of house positions
- Trained new employees in position
- Stocked stores products to keep workflow smooth
- Worked in all front of house positions
- Assisted each shift leader as much as possible
- Trained with managers to gain new responsibilities
- Performed Change Fund twice weekly
- Performed RQA assessments and reports
- Grew to be part of training team
- Expanded knowledge by seeking guidance from team leaders
- Worked hard to beat multiple sales and car goals during shifts
- Cross-trained worked BOH and FOH.
Area Leader
Chick-Fil-A
Villa Rica
01.2019
- Assist in keeping the business running effectively/smoothly by supporting leader directing shift and solving issues in my area
- Coach team members and contribute to the overall growth and development of the team
- Able to provide feedback professionally both positive and negative with team members and document issues when needed
- Capable of training all new and current team members on CFA standards and positions
- Motivate and engage with the team in the area you are working to keep the business running smoothly
- Effectively handle customer conflicts
- Be knowledgeable (with shift lead or director present) in counting down drawers/safe, feeding money, adjusting time punches, running breaks, maintaining labor and productivity, providing delegation, and solving technical issues on the POS (such as a refund or connecting card swipes.) Food safety certified (pathways)
- Titled in pathway 2.0: Importance of Food Safety
- Always be willing to learn and maintain self-growth while adapting to the changes of the business.
Marketing Director
Chick-Fil-A
Villa Rica
01.2019 - Current
- Be knowledgeable with all catering processes such as taking orders and preparing orders as well as taking payments (checks, cash, card) and communicate TBC and collected sales with director
- Keep leadership updated on current and future orders and assist in preparing the orders
- Promote catering through marketing channels
- Be proficient in spotlight for both promotions and recovery of customer complaints
- Be in charge of social media channels and post on a regular basis to attract sales
- (Facebook & Instagram)
- Update the team on new item rollouts
- Make sure the store looks well appearance-wise.
Shift Leader
Chick-Fil-A
Villa Rica
01.2022 - Current
- Collaborated with management to gain knowledge
- Lead operations during the majority of my shifts
- Assisted other team leaders and shift leaders when I was designated to run the shift
- Oversaw daily sales and managed labor percentages
- Delighted employee task and positions for their shift
- Managed change fund and performed this task twice a week
- Motivated employees to break goals
- Opened and closed the store
- Monitored productivity, labor, and sales, opening or closing the store, and making decisions that keep the operation flowing smoothly.
Education
BBA: Business Management -
University of West Georgia
Carrollton, GA01.2024
AS: Business Administration -
01.2022
High School Diploma -
Bremen High School
Bremen, GA01.2020
Skills
- Team work
- Customer Service
- Business Administration
- Leadership
- Marketing/ social media posting
- ServSafe Certified
- Organized Planning
- Coaching and Mentoring ( FTS) Field Talent Safe
- Event Planning
- Social Media
- Strong verbal and written communication
- Cash Handling
Certification
ServSafe Food Safety, 2022-01-01
Timeline
Shift Leader
Chick-Fil-A
01.2022 - Current
Area Leader
Chick-Fil-A
01.2019
Marketing Director
Chick-Fil-A
01.2019 - Current
Team Member
Chick-Fil-A
01.2017
BBA: Business Management -
University of West Georgia
AS: Business Administration -
High School Diploma -
Bremen High School
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