Microsoft 365
Hi, I’m
Kady Gay
Cape Coral,FL
Build your own dreams, or someone else will hire you to build theirs.
Farrah Gray
Summary
Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
17
years of professional experience
1
Certificate
1
Language
Work History
Physicians Primary Care SWFL
Appointment Scheduler
01.2023 - Current
Job overview
- Answered phone calls and answered questions from potential future patients.
- Handled complaints and questions, and also re-directed calls/messages to clinical and non-clinical staff.
- Acted as first point of contact and set appointments for patients in need of assistance.
- Scheduled and confirmed appointments.
- Addressed patients inquiries and updated database information.
- Scheduled follow up calls with potential patients to gain interest in scheduling appointments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Target
Shipt Shopper
01.2021 - 03.2022
Job overview
- Receiving orders and ensuring it is delivered within window frame
- Communicating with customers throughout order for substitutions
- Problem solving
- Making customers feel at ease and their experience with Shipt was most pleasurable.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Applebee's Neighborhood Grill & Bar
Server
09.2018 - 03.2019
Job overview
- Welcoming up to 100 customers per day. Serving and ensuring each customer leaves with a full belly and happy heart
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Ben & Jerry's
Shift Leader
04.2010 - 09.2012
Job overview
- Opening and closing store/register, quality control, managing up to 20 schedules, completing orders, training, cleaning, inventory
- Full Time Employee
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Nissan Assembly Plant
Temp Worker
01.2009 - 01.2010
Job overview
- Quality control, assembly, inventory
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- By establishing a safe work environment, jobs were performed to perfection and production was increased significantly.
National HealthCare Corporation
Certified Nursing Assistant
04.2007 - 11.2009
Job overview
- Having responsibilities of caring for sick/elderly patients who needed help with activities of daily living
- Certified Nursing Assistants had responsibilities of attending to residents when needing help getting dressed, brushing teeth, shaving, bathing/bed, eating, completing enemas, changing and preparing for transportation, etc.
- This job was very demanding emotionally and physically.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
La VergneLa Vergne, TN
High School Diploma
05.2006
Skills
- Special Assignments
- Prioritizing Orders
- Personal Shopping
- Personal Interviews
- Verifying Order Accuracy
- Purchase Recommendations
- Inventory Management Systems
- Upbeat and Outgoing Attitude
- Verbal and Written Communication
- Accurate Money Handling
- Online Order Processing
- Sales Proficiency
Certification
Customer Service (5 years) Training (2 years) Management (2 years) Hospitality (3 years) Customer Care Senior Care (2 years) Caregiving (2 years) Quality Control Serving Experience (Less than 1 year) POS (5 years) Meal Preparation (2 years) Assembly (3 years) Alzheimer's Care (2 years) Inventory control (4 years) Shipping & receiving (4 years) Typing (10+ years) Guest services (5 years) Dementia Care (3 years)Certifications and LicensesCertified Nursing Assistant (CNA)2009Expired
Additional Information
- Willing to relocate to:, Cape Coral, FL - Fort Myers, FL - Punta Gorda, FLAuthorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Volunteered to co-chair and organize events to gain positive publicity for the organization.
- Achieved feeding the homeless, by volunteering at the firehouse together as a team.
Affiliations
- Sarah Neukrich, PPCSWFL
- Sarah Giuliano, Realitor at Miloff Aubuchon
- Travis Scott, Salesman at Stokes Marine
- Jaylynn Morgan, Vice President at Morgan One Steel
Software
Presentation
OneNote
Forms
Design
Excel Spreed Sheet
PowerPoint
Outlook
One Drive
Calendar
Adobe
Microsoft Teams
Interests
Gardening
Extreme Couponing
Organizing
Arts and Crafts
Typing
Working
Home Improvement
Exploring
Spending time with my family
Timeline
Appointment Scheduler
Physicians Primary Care SWFL
01.2023 - Current
Shipt Shopper
Target
01.2021 - 03.2022
Server
Applebee's Neighborhood Grill & Bar
09.2018 - 03.2019
Shift Leader
Ben & Jerry's
04.2010 - 09.2012
Temp Worker
Nissan Assembly Plant
01.2009 - 01.2010
Certified Nursing Assistant
National HealthCare Corporation
04.2007 - 11.2009
La Vergne
High School Diploma
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